Complaint Details

Status	:	Closed
Complaint No	:	0101358/2018
Category	:	Travel
Date	:	17-01-2018
Subject Line	:	Denied Boarding BY JET STAFF even flight was delayed by 29 mins
Complainant	:	Sachin Holmukhe
Address	:	11B/16, Suryakiran CHS, New Mhada Colony, Shivneri Lane, Andheri (E),
Complainee	:	Jet Airways (India) Ltd
Address	:	Jet Airways (India) Ltd. | HDIL Building -Kaledonia, 4th floor | Andheri - Sahar Road | Andheri Railway Station East

Complaint Details
KIND ATTENTION – Mr. Naresh Goyal

I am a Jet Privilege Member.

With a lot of pain and disappointment I am writing this email to you about disgusting Service offered by your ground staff at Delhi Airport.

We were 2 person & late precisely by 5 mins for collecting our Boarding Pass, although the Web check-in was already done. At the time of arrival at the Airport the flight was delayed by 29 mins due to fog. The flight departure was scheduled at (@2:54am) which was 1 hour from the time we reported to the Airport. We were denied check-in on account of 5 mins delay by your ground staff.

For all the agony and pain your staff made a very genuine effort of selling us the flight tickets which was 16 hours later – Your training on profit making is indeed commendable!!!

We made every possible effort to convince your staff how important it was for us to take the flight, all in vain. It is disheartening to learn how can an organization drive its staff to get profits at the cost of discomfort to its customers.

This experience has left us with a sour taste – We will NEVER recommend Jet Airways to any relative or friend.

Its time you guys gear up else you will see yourself wiped in the competitive business environment.
We have been thru tremendous mental stress & also had to bear additional cost of Rs. 40,000 /- which must be compensated by your company. There has to be a penalty charged to the Airlines for the delay on their part too.

We have been taken for granted by your staff and we will not hesitate in sharing our experience with other frequent fliers to make sure they do not get trapped.

We are also disappointed by sterotype reply from Jet's Guest Relations team.

Replies