Complaint Details

Status	:	Closed
Complaint No	:	0101371/2018
Category	:	Automobile
Date	:	18-01-2018
Subject Line	:	not providing warranty against material defect
Complainant	:	kuldeep
Address	:	vill-ajitpura, post-kudan
Complainee	:	tanya cars pvt ltd service centre sitapura ind area tonk road, jaipur
Address	:	tanya cars pvt ltd, chatrala circle, sitapura ind. area tonk road jaipur

Complaint Details
I bought volkswagen ameo comfortline deisel car from tanya cars pvt ltd Jaipur in May 2017, on Monday 08 Jan 18 it started giving excessive white smoke when i checked found it has no coolant so i topped it up from local market but issue remains the same, further i called volkswagen roadside assistance and the picked the car and left at tanya cars service center jaipur (add mentioned above) . person at center told me for general service and then did it after my persual but issue not resolved. further they said it has injector nozzle defective and reason they gave is because of deisel quality and said its not manufacturing defect( as car is under warranty for 2 years) and they denied it for free replacement. as everyone takes deisel from fuel pump and if its because of deisel than problem should occured a long time ago but as it started all of sudden which is because of material defect but they dont want to admit it, and their behaviour was so rude as i made a mistake by buying a car. and they started pressurizing me for paid replacement of parts, whereas it should be replaced free of cost as car is under warranty and part used is defective. so i request that defective parts of my car to be replaced as car is under warranty.
Reg no -RJ23CC0540
Chassis No – MEXB17600HT121294
Reg on name of – Kuldeep

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