Complaint Details

Status	:	Closed
Complaint No	:	0101493/2018
Category	:	Travel
Date	:	10-02-2018
Subject Line	:	Denied Boarding at Airport due to MakeMyTrip
Complainant	:	Pradeep kumar J
Address	:	111, 2nd Floor, 2nd Street, Bank Avenue, Babusahibpalya, Kalyan Nagar
Complainee	:	MakeMyTrip.com
Address	:

Complaint Details
On 20 Jan 2018 I booked the Flight from Bangalore to Cotonou onward and return ticket on 29th Jan 2018 and return journey on May 4th 2018.
As scheduled on 29th Jan at 11.30 pm I was at the Bangalore Airport to Board the Flight I checked in my baggage and was issued boarding passes the KLM flight was operated by Jet Airways. When I was standing in queue at the immigration one of the Jet Airways staff called me and enquired whether I was carrying an Schengen VISA transit through Amsterdam and Paris. I tried to explain them during booking there was no information or notification from MakeMyTrip.com otherwise I could have booked with other airlines. I was denied boarding and made to wait 3 hrs in the airport till the plane departed to collect my checked in baggage when I asked if the refund of the ticket is possible Jet Airways informed me to check with KLM Flight. Then I contacted KLM Airlines they simply say you need to check with the Travel Agent you booked the flight.
Finally, I took the issue with Make My Trip firstly they told refund is not possible because it is a non-refundable ticket then I requested them that there is no fault of mine and due to their lack of information all this mess happen and they accepted it and was told share the Boarding Pass as evidence. After multiple calls I told the person handling my case is off on holidays and till he returns the case would be pending. Then one more person called me from their office and she was the senior specialist and assured me to initiate the refund. Now out of Rs 55834 only mere Rs15420 is refund.
I requested them to make a partial cancellation they have cancelled my entire trip without prior consent. Now I have to pay more money for the return journey and now they are blaming Airlines for refund.

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