Complaint Details

Status	:	Closed
Complaint No	:	0101515/2018
Category	:	Travel
Date	:	16-02-2018
Subject Line	:	Incorrect ages in voucher!
Complainant	:	Dinesh Reddy
Address	:	824,9th Main,4th B Cross
Complainee	:	Makemytrip.com
Address	:	DLF Building No. 5 Tower B, DLF Cyber City, DLF Phase 2, Sector 25, Gurugram, Haryana 122002

Complaint Details
Ryanair Flights Booked on isell

Conley (306)---HAY-1683095------- DOD 29th May 2018 --- apis to be added to porfolio...send email

Robinson (306)---HAY-1681676------ DOD 20th Aug 2018 --- apis to be added to porfolio...send email

Scott (306)---HAY-1693161------ DOD 21st Aug 2018 --- apis to be added to porfolio...sent email

Monaghan (306)---HAY-1694883------ DOD 22nd FEB 2018 --- apis added to porfolio...check if its posted

Brydon (306)---HAY-1708012------ DOD 4th MAR 2018 --- apis added to porfolio...Check B/Cards

Easyjet Flights Booked on isell

Allan (306)---HAY-1604937-------- DOD 17th May 2018 --- apis to be added to porfolio...send email

Devlin (306)---HAY-1614297------ DOD 23rd Jun 2018 --- apis to be added to porfolio...send email

McCaffery (306)---HAY-1617441------ DOD 23rd Jun 2018 --- apis to be added to porfolio...send email

Edwards (306)---HAY-1617748------ DOD 10th May 2018 --- apis to be added to porfolio...emailed customer check apis

MADGE (306)---HAY-1690722------ DOD 23RD July 2018 --- apis added to Easyjet... checkin and send B/Cards

JET2 Flights Booked on isell

Lennon/Allan (306)---HAY-1604937---DOD 17th May 2018 --- apis to be added to porfolio...send email

APIS – Cuba/Mexico/USA/CAPE VERDE/JAMAICA/THAILAND

THOMASCOOK PACKAGE

Collins (306)---HAY-1591027------- DOD 4th June 2018 --- apis to be added ...send email to customer – MCO Holiday

Wilson/Laurie (306)---HAY-1568051------- DOD 17th Sep 2018 --- apis to be added ...send email to customer – SFB Holiday

Willis (306)---HAY-1675301------ DOD 8th August 2019 --- apis to be added ...sent email to customer – HOG Holiday

Curl (306)---HAY-1673877------- DOD 19th Sep 2018 --- apis to be added ...sent email to customer – CUN Holiday

Conley (306)---HAY-1686428------- DOD 2nd Sep 2018 --- apis to be added ...send email to customer – CUN Holiday – HTOL Package/TCTO flights






Hello,

I booked accommodation on Makemytrip.com for 3 families on the 14th Feb 2018... selected correct ages of the children Booking ID NH7003073743290
room1: 2 adults and 2 children (ages 9,6)
room2: 2 adults and 1 Child (age 9)
room3: 2 adults and 1 child (age 7)
after booking i got a email voucher when i checked this it showed in the voucher the child ages is 5,5,5 and 5 ... i imediately contacted Makemytrip and said this is what its showing and age mismatch... the sales person said it should be an error and they will sort it out in 24 hrs.... its been 4 days now no one is sorting this... Make my trip says i have to pay to child as its extra... i cannot understand why i should pay when i put all the details correct and the booking went thorugh... they are not refunding the money as its a non-reundable room .. but i wanted correct ages of the childen in the booking or else the hotel changes me more when i check in... i paid a total of 1,64,000 INR and they wanted more for makemytrip mistake... they keep saying their log says i have selected the child ages as 5 for all... whcih i didnt ... even now if i go tomakemytrip i can get the same price i booked so where is my mistake... they are not heading to my requests as i am a middle class ffamily and most of the people in the group are travelling first time aborad... we are facing such a hugh bill... when i said to them i will take you to court they say do it...

i have screen shot of the pricing to support and i have attached the accommodation voucher.... in the accommodation voucher it says 2 adults and 2 children in first room ( but the children ages is 5,5 and 5) how can there be 3 child ages in room one when it says 2 adults and 2 children.... and also i paid makemytrip on Netbanking but the confirmation says i paid on HDFC Credit card which i didnt ... its full of mistakes on the confirmation and they are asking from more money..... I am mentally and financially disturbed and facing backlash from my other family who booked saying I am resposible....

can you please help me regarding this please

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