Complaint Details

Status	:	Closed
Complaint No	:	0101538/2018
Category	:	Automobile
Date	:	22-02-2018
Subject Line	:	MARUTI SWIFT VDI OLD MANUFACTURE YEAR 2015 END (OLD VERSION) SOLD TO CUSTOMER ON 2016 END
Complainant	:	SK GUFRAN ALI
Address	:	MIR MOHALLA
Complainee	:	NARAYANI MOTORS P. LTD
Address	:	RASULGARH

Complaint Details
Dear Mr. k.ayukawa
Maruti Suzuki Pvt.Ltd,

Further to my innumerable emails, regarding subject matter to your
company and dealer M/S Narayani Motors, Bhubaneswar,Odisha. but till
now no improvement in my concerned, you are hereby requested to
kindly involve in the matter and resolve my problem by exchanging the
Car with latest model as soon as possible.

Thanks & Best Regards,
Rizwan Ali Shaikh
+971 552327040

> *Dear All,*
>
>
> *With reference to my mail dated 24th Jan. 2017 and your reply e-mail
> dated 25th Jan. 2017 again I would like to highlight the contents of my
> mail, as follows: (text given below)*
>
>
> *At the same time, I refused to sign this letter and asked him to contact
> your Manager or any Senior Staff. After waiting for half an hour, your
> representative comes back with the answer saying that there is nobody
> available, because the duty timings are already over and everyone has left
> the Office/Showroom.*
>
> *Ø Further I requested to give me any contact details of your
> MD/Manager/Senior Authorized person, to convey my message, but he refused
> to give with the answer “as I am Junior staff, I do not have any details of
> the Senior Staff”.*
>
> *You being a Area Manager who is responsible for all the activities in the
> said Area, we regret to inform you that your reply until today is not
> in favor of your Customer but always supporting your Authorized dealer. *
>
> * I have explained to you number of times from A to Z giving all the
> details exchanged between Authorized Dealer and the Customer but your reply
> is not satisfactory.*
>
>
> *I will keep mailing you until I receive a proper reply and I reach India.*
>
>
> *Thanking you once again and waiting for a favorable reply at the
> earliest.*
>
>
>
> *With my best regards*
>
>
> *Rizwan Ali Shaikh*
>
>
> *+971 555013960*
>
>
>
>
> On Wed, Jan 25, 2017 at 2:08 PM, wrote:
>
>> Dear Mr. Rizwan,
>>
>>
>>
>> Thank you for taking the time to write to us.
>>
>>
>>
>> With respect to your complaint we would like to reiterate that as per the
>> Undertaking signed by you it is clear that you were aware at the time of
>> purchasing that it is a November 2015 make vehicle and accordingly you
>> have
>> taken the delivery of the vehicle.
>>
>>
>>
>> Hope your query has been addressed now.
>>
>>
>>
>> If there is anything else we can do for you, please do inform us. We also
>> appreciate your feedback; it’s what keeps us improving.
>>
>>
>>
>> Thank you again for choosing us. Looking forward to having you as one of
>> our valued customers for many years to come.
>>
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> Himanshu Asopa
>>
>> Regional Manager – Odisha & Chattisgarh
>>
>> Maruti Suzuki India Limited
>>
>> Mob: +91-9596811777
>>
>>
>>
>> *From:* Rizwan Shaikh [mailto:rizwanali127@gmail.com]
>> *Sent:* Tuesday, January 24, 2017 2:46 PM
>> *To:* HO/E/Webcontact, (CRM); ceo; Bhargava RC, Chairman;
>> osamu.suzuki@maruti.co.in; shinzo.nakanishi@maruti.co.in; G/E/Webmaster,
>> (ITMS); ds.brar@maruti.co.in; Ayukawa K, MD
>> *Cc:* ZOE/Prabhakar Pankaj, DPM(ZES-ECS); HO/Srihari Rachapudi, DPM(CRM);
>> HO/Jain Ankit, DM(CRM); ROE5/Ganguly Pronoy, AM(RE4-EC); D/Narayani
>> Motors
>> (P) LTD, (0403) - CEO; D/Narayani Motors – GM Sales, Bhubaneswar (0403);
>> D/Narayani Motors – Ceo, Puri (4Q01); ROE5/Asopa Himanshu, SMGR(RE4-EC);
>> care@maruti.co.in
>> *Subject:* Re: FW: FW: FW: MARUTI SWIFT VDI MANUFACTURE YEAR 2015 (OLD
>> VERSION)
>>
>>
>>
>> Dear All,
>>
>>
>>
>> After my several mails until today, I did not receive any proper response
>> and reply from MR/MRS *MARUTI SUZUKI INDIA PVT. LTD */ your authorized
>> dealer *M/s Narayani Motors.*
>>
>>
>>
>> *Ref. Your Dealer last reply dated JAN-16-2017 kindly note the
>> following
>> points: *
>>
>>
>>
>> 1. As you are Professional Dealer and well versed with the
>> Procedures and documentation of the Cars, instead of rectifying our
>> problems, you are putting the blame on the customer that I have accepted
>> the Car. It is your responsibility to check the requirement of the
>> Customer and honour the order as required. You have forgotten to answer
>> my
>> remarks coloumn *(which is written on the Undertaking letter).*
>>
>>
>>
>> 2. At the time of handover of the vehicle from the dealer* M/s
>> Narayani Motors*, when they asked us to sign the undertaking letter at
>> around 9PM, I understood that I am cheated and I was asked to sign the
>> letter. I had no alternate left and my family was waiting along with me
>> since morning and I have to go 100 K.M long.
>>
>>
>>
>> 3. At the same time, I refused to sign this letter and asked him
>> to contact your *Manager or any Senior Staff.* After waiting for half an
>> hour, your representative comes back with the answer saying that there is
>> nobody available in senior label, because the duty timings are already
>> over
>> and everyone has left the Office/Showroom.
>>
>>
>>
>> 4. Further I requested to give me any contact details of your
>> *MD/Manager/Senior
>> Authorised person,* to convey my message, but he refused to give with the
>> *answer
>> “as I am junior staff, I do not have any details of the Senior Staff”.*
>>
>>
>>
>> 5. Then what is your concern after paying *Rs. 8,000,000/- (Eight
>> Lakhs)* as per Maruti Suzuki India Pvt. Ltd. I will back to home empty
>> hand without car, I collected the Vehicle signing Undertaking letter with
>> my remarks”* The point No. 2 is not acceptable by the Customer* “. (Sorry
>> to say that you have not noticed my point of view) only you are given
>> priority to your letter not to customer or his remarks.
>>
>>
>>
>> 6. On the day of delivery, as per the system & policy of all
>> auto
>> mobile company & dealer of India without senior management approval
>> nobody
>> can move to car , when the vehicle is out for Dispatch from the
>> Warehouse/Showroom, why Senior Management has not noticed the Model and
>> whether it exactly suits the requirements of the customer or not?
>>
>>
>>
>> 7. Definitely the delivery challan must have passed for approval
>> to the Senior Management, after delivery of the Vehicle to the customer,
>> why no one from your side has noticed the remarks of the Customer and
>> contacted us?
>>
>>
>>
>> Already sufficient information/mails are exchanged between both the
>> parties. I request you to kindly go through the above points and sort
>> out
>> at the earliest with suitable action, failing which we will take legal
>> action against your Company and Dealer.
>>
>>
>>
>>
>>
>>
>>
>> Thanking you,
>>
>> Yours sincerely,
>>
>> RIZWAN
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Mon, Jan 16, 2017 at 7:09 PM, wrote:
>>
>>
>> Dear Mr. Rizwan,
>>
>> Thank you for taking the time to write to us.
>>
>> It has been a pleasure serving you. Maruti Suzuki India Limited takes
>> pride in giving priority to their customers and looking after their
>> needs.
>>
>> With respect to your complaint we would like to clarify that as per the
>> Undertaking signed by you, as enclosed, it is clear that you were aware
>> at
>> the time of purchasing that it is a November 2015 make vehicle, further a
>> cash discount of Rs. 9206/- was offered to you in this regard by the
>> Dealership. We would like to draw you kind attention to the following
>> point
>> from the undertaking:
>>
>> "I/We understand that my/our new Swift VDI (Model/ VDI variant) delivered
>> to me by M/s Narayani Motors (P) Ltd. has manufacturing Month
>> November/Year
>> 2015".
>>
>> Hope your query has been addressed now. Further, with respect to the
>> compensation demanded by you we regret to inform you that the same cannot
>> be honored by the Company.
>>
>> If there is anything else we can do for you, please do inform us. We also
>> appreciate your feedback; it’s what keeps us improving.
>>
>> Thank you again for choosing us. Looking forward to having you as one of
>> our valued customers for many years to come.
>>
>> Regards,
>>
>> Himanshu Asopa
>> Regional Manager – Odisha & Chattisgarh
>> Maruti Suzuki India Limited
>> Mob: +91-9596811777
>>
>> -----Original Message-----
>>
>> From: Rizwan Shaikh [mailto:rizwanali127@gmail.com]
>> Sent: Thursday, January 05, 2017 1:15 PM
>> To: Ayukawa K, MD; HO/E/Webcontact, (CRM); HO/E/CRM, (CRM); ceo
>> Cc: ROE5/Asopa Himanshu, SMGR(RE4-EC); D/Narayani Motors – Ceo, Puri
>> (4Q01); ROE5/Ganguly Pronoy, AM(RE4-EC); D/Narayani Motors – GM Sales,
>> Bhubaneswar (0403); ZOE/Prabhakar Pankaj, DPM(ZES-ECS); ROE5/Sharma
>> Ankur,
>> AM(RE4-EC)
>> Subject: Re: FW: FW: MARUTI SWIFT VDI MANUFACTURE YEAR 2015 (OLD VERSION)
>>
>> Dear Mr k.ayukaya
>> Maruti Suzuki Pvt. Ltd,
>>
>> Greetings !!!!!!!!!!
>> As per my numerous Emails to your Authorized Dealer (M/S Narayani
>> Motors) since one month, (Please referred below ) regarding the wrong
>> delivery of my vehicle(Maruti Suzuki Swift Vdi Model), I would like to
>> inform you that they did not reply any positive response till date, and
>> would like to express my dissatisfaction the way they replied and trying
>> to
>> hide my issue rather than solve the problem. As I am using your brand
>> (Maruti Suzuki) and I would like to bring your attention and intervene
>> from your end to resolve the same as I am totally fed up from your
>> authorized dealer to talk over phone and Emails.
>>
>> We are mailing this to you, because we are very much unhappy with the
>> wrong delivery of the vehicle, also the dealer is not accepting his
>> mistake
>> and moreover he is trying to hide his mistake & fraud which the
>> authorized
>> dealer did with me. The purpose of this email sent to you is due to the
>> improper feedback and response from them, which I wanted to highlight in
>> your knowledge as well.
>>
>> We feel like we are very much harassed by the dealer, and feel frustrate
>> about their intention ,
>>
>> We request Maruti Suzuki India Pvt. Ltd. To look into this issue, as a
>> priority basis and solve this issue ASAP under your supervision. Since I
>> respect your esteemed company Maruti Suzuki India Pvt. Ltd as a biggest
>> Auto Mobile company in INDIA, and do not wish to see the few of the
>> dealer
>> (Like Narayani ) are spoiling your name in the market since Customer like
>> me was cheated by the dealer.
>>
>> Yours sincerely
>> RIZWAN ALI SHAIKH
>> +971 552327040
>>
>>
>> On 12/30/16, gm sales wrote:
>> > Dear Mr Rizwan Shaikh,
>> >
>> > Greetings!!
>> >
>> > In continuation to our earlier email and in response to your email
>> > dates 28 th Dec 2016 , it is to bring to your kind notice that the
>> > Maruti Suzuki Vehicle Swift Vdi Model , of manufacturing month Nov
>> > 2015 was sold to you with your complete consent and knowledge . The
>> > undertaking signed by your brother Sheikh Gufran Ali clearly indicates
>> > that at the time of delivery of the said vehicle the month and year of
>> > manufacturing was clearly mentioned in the undertaking and also the
>> > same was informed to your brother and upon brother’s consent
>> > regarding the purchase of the vehicle of the year 2015 , the said
>> vehicle was delivered to him .
>> >
>> > Further during the Post Sales Follow ups by our dealership and
>> > Customer Care Maruti Suzuki India Limited , New Delhi , by you/your
>> > Brother has not complained about any defect in the said vehicle and
>> > your brother was satisfied with the vehicle and its performance ,
>> > Therefore your email under reference is misconceived
>> >
>> > Further it is stated that the additional discount of Rs 9206 was
>> > offered to your brother for the said vehicle, which was accepted by
>> > your brother. Your brother was also further offered a seat cover for
>> > the Car but as the time was short the same could not be fitted. The
>> > said seat cover had been kept as due, for fitment in the said car .We
>> > have requested your brother to send the car for fitment of the seat
>> > cover / At the time of delivery the Insurance policy document was also
>> > handed over to your brother which clearly indicates the year of
>> manufacture .
>> >
>> > Further the road tax of Rs 35464.00 has also been deposited with the
>> > Authorities and the vehicle had been registered and numbered.
>> > In view of the aforesaid, your Request for replacement of the vehicle
>> > is unacceptable.
>> >
>> > Regards
>> > D SEN
>> > GM ( SALES)
>> >
>> >
>> >
>> > -----Original Message-----
>> > From: Rizwan Shaikh [mailto:rizwanali127@gmail.com]
>> > Sent: Thursday, December 29, 2016 5:56 PM
>> > To: ROE5/Asopa Himanshu, SMGR(RE4-EC); Ayukawa K, MD
>> > Cc: ZOE/Prabhakar Pankaj, DPM(ZES-ECS); HO/E/CRM, (CRM); ROE5/Sharma
>> > Ankur, AM(RE4-EC); HO/E/Webcontact, (CRM); D/Narayani Motors Pvt Ltd.
>> > Sales, Bhubaneswar(0403); D/Narayani Motors (P) LTD, (0403) - CEO;
>> > D/Narayani Motors – Ceo, Puri (4Q01); Nakanishi@maruti.co.in;
>> > chapudi@maruti.co.in
>> > Subject: Re: FW: MARUTI SWIFT VDI MANUFACTURE YEAR 2015 (OLD VERSION)
>> >
>> > Dear Himanshu Asopa,
>> >
>> > In the continuation of my yesterday’s Email and subsequent to the my
>> > telephonic conversation with M/S Narayani Motors, As per your request
>> > I would like to authorized Mr Mehjood khan (My Brother) As my
>> > representative to deal the case on the behalf of me.
>> >
>> > The contact detail of my brother is as below:
>> >
>> > Name Mr. Mehjood khan
>> >
>> > Mob.+91 9776487115 (Contact Between 6am to 9am morning / 6 pm to 10
>> > pm
>> > evening)
>> >
>> > Place: Jagatsing Pur
>> >
>> > Yours sincerely
>> >
>> > RIZWAN ALI SHAIKH
>> >
>> > +971 552327040
>> >
>> >> On 12/28/16, Rizwan Shaikh wrote:
>> >>> Dear Mr. Himansu,
>> >>>
>> >>> As per telephonic conversation had with you on 21-12-2016, I have
>> >>> already explained you all the matter what exactly happened with me
>> >>> on the day of car purchasing. As per your mail below (27-12-2016).
>> >>> I received a call from GM and CEO of dealership, the GM of M/S
>> >>> Narayani Motors asked me regarding my issue as he was not aware
>> >>> anything regarding this matter and his explained seems he was hiding
>> >>> to this matter & finally he advised that he is helpless in this
>> >>> matter & suggested me that he is having same exchange offer in
>> >>> showroom and ask me to bring my car and he will replace the new car
>> >>> with 2016 model with paying necessary valuation money as per new
>> >>> model. As discussed with him he will send me a confirmation Email
>> >>> for the same but till now he did not send the offer till date. After
>> >>> all this, I don’t think so remain anything explain from my end. I
>> >>> am sure, Maruti India Pvt.Ltd. & you understand my concern very well
>> >>> & resolve the matter at the earliest without any further delay.
>> >>>
>> >>> Secondly, as per your Email para 2, due to 2015 model of the car
>> >>> they have discounted me Rs 9000 as the additional discount, which is
>> >>> not yet all true and totally unacceptable, please be informed that I
>> >>> was requesting sales person to provide me seat cover for the Car as
>> >>> my representative (Mr. Zohor) was aware, in the same time sale
>> >>> person took us to his GM. So As a customer I was requesting and he
>> >>> approved to issue the same, moreover nobody inform us till that time
>> >>> of model and year of manufacture till 5.30pm local, I surprise may
>> >>> be your persons are considered that is discount . However you may
>> >>> refer under taking letter which I had signed with my remarks, you
>> >>> can see and send to me if possible in your future correspondence.
>> >>>
>> >>> Thirdly, as an authorized dealer you might be your own policy to
>> >>> inform all the detail of Car including Model, specifications,
>> >>> features and year of the Manufactures, I was totally made fraud by
>> >>> them as I have paid value of Car based on current year. I humbly
>> >>> request you to do the needful action as we all suffering due to
>> >>> their
>> > negligence.
>> >>>
>> >>> Lastly, I am trying to depute my local authorized person to deal
>> >>> this case to all of you in a person to person to resolve this
>> >>> matter as you requested and let you know in couple of days.
>> >>>
>> >>> Your earlier action on this regard is highly appreciated.
>> >>>
>> >>>
>> >>> Yours sincerely
>> >>> RIZWAN ALI SHAIKH
>> >>> +971 552327040
>> >>>
>> >>>
>> >>>
>> >>> On 12/28/16, Himanshu.Asopa@maruti.co.in
>> >>>
>> >>> wrote:
>> >>>> Dear Mr. Rizwan,
>> >>>>
>> >>>> As per our understanding, there was a detailed telephonic
>> >>>> conversation also between GM and CEO of dealership and your brother
>> >>>> and your good self, with regard to resolve this matter.
>> >>>>
>> >>>> As you are aware that you have taken the delivery with complete
>> >>>> consent (ref. to signature on documents) and there was no feedback
>> >>>> given at the time of Post Sales Follow up after 3 days, 15 days and
>> >>>> one month.
>> >>>>
>> >>>> In lieu, of 2015 model the dealership had given Rs.9000 additional
>> >>>> discount as well.
>> >>>>
>> >>>> However considering your apprehension on the year of manufacturing,
>> >>>> we request that you authorized some local representative from your
>> >>>> side, who can discuss the solution with the dealership in person
>> >>>> (face to face).
>> >>>> Exchanging the mails will not help in sorting out the matter at
>> >>>> earliest.
>> >>>>
>> >>>> So kindly assign a person whom we can discuss and finalize the
>> >>>> matter.
>> >>>>
>> >>>>
>> >>>>
>> >>>> Regards,
>> >>>>
>> >>>> Himanshu Asopa
>> >>>> Regional Manager – Odisha & Chattisgarh Maruti Suzuki India Limited
>> >>>> Mob: +91-9596811777
>> >>>>
>> >>>> From: Rizwan Shaikh [mailto:rizwanali127@gmail.com]
>> >>>> Sent: Tuesday, December 27, 2016 6:25 PM
>> >>>> To: ROE5/Asopa Himanshu, SMGR(RE4-EC)
>> >>>> Cc: ZOE/Prabhakar Pankaj, DPM(ZES-ECS); HO/E/CRM, (CRM);
>> >>>> ROE5/Sharma Ankur, AM(RE4-EC); HO/E/Webcontact, (CRM); D/Narayani
>> >>>> Motors Pvt Ltd. Sales, Bhubaneswar(0403); D/Narayani Motors (P)
>> >>>> LTD, (0403) - CEO; D/Narayani Motors – Ceo, Puri (4Q01); HO/Srihari
>> >>>> Rachapudi,
>> >>>> DPM(CRM)
>> >>>> Subject: Re: FW: MARUTI SWIFT VDI MANUFACTURE YEAR 2015 (OLD
>> >>>> VERSION)
>> >>>>
>> >>>> Dear Sir,
>> >>>>
>> >>>> Thank you very much & appreciate for your prompt reply, after
>> >>>> received your Email I have contacted with my brother and
>> >>>>
>> >>>> he said, Today only one gentle man came from the Showroom and
>> >>>> inquire about the problem as I raised. And please note
>> >>>>
>> >>>> that he did not committed to do the any necessary action about the
>> >>>> my concerns. I humbly request you to kindly
>> >>>>
>> >>>> intervene from your end and solve my problem with the earliest.
>> >>>>
>> >>>>
>> >>>>
>> >>>> Yours sincerely
>> >>>>
>> >>>> RIZWAN ALI SHAIKH
>> >>>>
>> >>>> +971 552327040
>> >>>>
>> >>>>
>> >>>> On Tue, Dec 27, 2016 at 10:43 AM,
>> >>>> >
>> >>>> wrote:
>> >>>> Dear Sir,
>> >>>>
>> >>>> First of all, We would like to clarify that we have been in
>> >>>> constant touch with your brother in India. Due to the time lag we
>> >>>> are not able to talk to you on phone
>> >>>>
>> >>>> The concerned person is going to visit your brother's house to
>> >>>> clarify the complete matter today.
>> >>>>
>> >>>> We would also appreciate if someone from India can take the lead in
>> >>>> this case from your end as it becomes difficult to communicate on
>> >>>> phone.
>> >>>>
>> >>>> MSIL is committed to resolve all the issues. We regret the
>> >>>> inconvenience caused to you
>> >>>>
>> >>>> Regards,
>> >>>>
>> >>>> Himanshu Asopa
>> >>>> Regional Manager – Odisha & Chattisgarh Maruti Suzuki India Limited
>> >>>> Mob: +91-9596811777
>> >>>>
>> >>>>
>> >>>> -----Original Message-----
>> >>>> From: Rizwan Shaikh
>> >>>> [mailto:rizwanali127@gmail.com]
>> >>>> Sent: Tuesday, December 27, 2016 11:48 AM
>> >>>> To: ROE5/Asopa Himanshu, SMGR(RE4-EC)
>> >>>> Cc: ZOE/Prabhakar Pankaj, DPM(ZES-ECS);
>> >>>> Srihari.Rachapudi@maruti.co >> >>.inmailto;
>> >>>> HO/E/CRM, (CRM); ROE5/Sharma Ankur, AM(RE4-EC); Ayukawa K, MD;
>> >>>> HO/E/Webcontact, (CRM); D/Narayani Motors Pvt Ltd. Sales,
>> >>>> Bhubaneswar(0403); ceo@maruti.co.in
>> >>>> Subject: Re: FW: MARUTI SWIFT VDI MANUFACTURE YEAR 2015 (OLD
>> >>>> VERSION)
>> >>>>
>> >>>> Dear All,
>> >>>>
>> >>>> I really respect your esteemed organization and prestige of your
>> >>>> organization in the market. However I regret to inform you that
>> >>>> Further to my earlier Email in this regard, please be informed that
>> >>>> I had received call from Mr Himanshu Asopa (REGIONAL MANAGER), (on
>> >>>> the
>> >>>> 21-12-2016) saying that he will look the matter and come back to me
>> >>>> with positive response and next day (22-12-2016) again I had
>> >>>> received call from Showroom M/S Narayani Automobile (24 mins)
>> >>>> regarding the same and regret to inform you that they have defended
>> >>>> the matter and tried to hide the issues instead of solve the
>> >>>> problem. Finally after waiting 7 days if I didn’t receive any
>> >>>> reply from your side then again I bound to placed a mail today.
>> >>>>
>> >>>> As you aware, I have fulfilled my obligations as a customer and
>> >>>> agreed to pay an amount to Showroom as per Maruti India Pvt. LTD.
>> >>>>
>> >>>> I hope you will understand my problem and provide me necessary
>> >>>> action as requested on priority basis, failing which I don’t have
>> >>>> other option but to go for legal procedure to get my rights. All
>> >>>> the payments, documentation done from my side as per Maruti India
>> >>>> PVT. LTD for the New Model & latest year of manufacture as it’s my
>> >>>> right.
>> >>>>
>> >>>> I humbly request you to intervene the matter from your side and do
>> >>>> the needful at the earliest. After all I am waiting for your
>> >>>> necessary action & positive response for the customer satisfaction.
>> >>>> As the Maruti India Pvt.Ltd. Company is a biggest automobile
>> >>>> company in India.
>> >>>>
>> >>>> Yours sincerely
>> >>>> RIZWAN ALI SHAIKH
>> >>>> +971 552327040
>> >>>>
>> >>>> On 12/21/16,
>> >>>> Himanshu.Asopa@maruti.co.in
>> >>>> >
>> >>>> wrote:
>> >>>>> Dear Mr. Rizwan,
>> >>>>>
>> >>>>> We are trying to contact you but your phone is unreachable.
>> >>>>>
>> >>>>> May please revert on below contact number so that we can attend
>> >>>>> the concern and resolve it on priority
>> >>>>>
>> >>>>> Regards,
>> >>>>>
>> >>>>> Himanshu Asopa
>> >>>>> Regional Manager – Odisha & Chattisgarh Maruti Suzuki India
>> >>>>> Limited
>> >>>>> Mob: +91-9596811777
>> >>>>>
>> >>>>> From: ZOE/Prabhakar Pankaj, DPM(ZES-ECS)
>> >>>>> Sent: Wednesday, December 21, 2016 12:51 PM
>> >>>>> To: ROE5/Asopa Himanshu, SMGR(RE4-EC)
>> >>>>> Subject: FW: MARUTI SWIFT VDI MANUFACTURE YEAR 2015 (OLD VERSION)
>> >>>>>
>> >>>>> Pls check and revert.
>> >>>>>
>> >>>>> Thanks & Regards,
>> >>>>>
>> >>>>> Pankaj Prabhakar-
>> >>>>> CBH-East
>> >>>>> [Description: Maruti Suzuki Logo]
>> >>>>>
>> >>>>> From: Ayukawa K, MD
>> >>>>> Sent: Wednesday, December 21, 2016 12:15 PM
>> >>>>> To: ZOE/Prabhakar Pankaj, DPM(ZES-ECS)
>> >>>>> Cc: HO/Srihari Rachapudi, DPM(CRM)
>> >>>>> Subject: FW: MARUTI SWIFT VDI MANUFACTURE YEAR 2015 (OLD VERSION)
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> From: Rizwan Shaikh
>> >>>>> [mailto:rizwanali127@gmail.com]
>> >>>>> Sent: Tuesday, December 20, 2016 6:08 PM
>> >>>>> To: HO/E/Webcontact, (CRM)
>> >>>>> Cc: Ayukawa K, MD
>> >>>>> Subject: MARUTI SWIFT VDI MANUFACTURE YEAR 2015 (OLD VERSION)
>> >>>>>
>> >>>>> Date: 20th December 2016
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> The Manager,
>> >>>>>
>> >>>>> Maruti Car Private Limited,
>> >>>>>
>> >>>>> India.
>> >>>>>
>> >>>>>
>> >>>>> Dear Sir,
>> >>>>>
>> >>>>> SUBJECT: MARUTI SWIFT VDI MANUFACTURE YEAR 2015 (OLD VERSION)
>> >>>>>
>> >>>>>
>> >>>>>
>> >>>>> Your kind reference to the above subject, I am the Costumer Rizwan
>> >>>>> Ali Shaikh Living at Dubai. I purchased a Maruti Swift VDI from
>> >>>>> M/s Narayani Automobile Bhubaneshwar, Orissa through Indusland
>> >>>>> Finance Company in the name of my brother Shaikh Gufran Ali for my
>> >>>>> family use . I was gone to take delivery of the said car on
>> >>>>> 19-Sept-2016 and from
>> >>>>> 3 Pm to 9 PM I was waiting at the Showroom. To my surprise there
>> >>>>> was no one at the Showroom at the time of delivery. Finally at 9
>> >>>>> PM they delivered a Car 2015 manufacture instead of 2016
>> >>>>> manufacture and asked me to sign a letter regarding manufacture
>> >>>>> year.
>> >>>>>
>> >>>>>
>> >>>>> Regret to inform you I I was expecting a 2016 manufacture where
>> >>>>> as
>> >>>>> you
>> >>>>> have given the one year old manufacture (2015). Clearly it was
>> >>>>> mentioned and all the payments, documentation done from my side as
>> >>>>> per Maruti PVT. LTD India for the New Model & latest year of
>> >>>>> manufacture as it’s my right.
>> >>>>>
>> >>>>>
>> >>>>> May I request you to look into the above and deliver the required
>> >>>>> Model & manufacture year as soon as possible.
>> >>>>> Please let me know if you need any more clarification in this
>> >>>>> regard.
>> >>>>>
>> >>>>> Thanking you,
>> >>>>>
>> >>>>> Yours sincerely
>> >>>>> RIZWAN ALI SHAIKH
>> >>>>> +971 552327040
>> >>>>>
>> >>>>>
>> >>>>> ------------------------------------------------------------------
>> >>>>> ----
>> >>>>> --
>> >>>>> CONFIDENTIALITY/PROPRIETARY NOTE
>> >>>>>
>> >>>>> This mail is governed by Maruti Suzuki India Limited's IT policy
>> >>>>> which can be referred at
>> >>>>> http://www.marutisuzuki.com/email-confidentiality.aspx
>> >>>>> ------------------------------------------------------------------
>> >>>>> ----
>> >>>>> --
>> >>>>>
>> >>>> -------------------------------------------------------------------
>> >>>> -----
>> >>>> CONFIDENTIALITY/PROPRIETARY NOTE
>> >>>>
>> >>>> This mail is governed by Maruti Suzuki India Limited's IT policy
>> >>>> which can be referred at
>> >>>> http://www.marutisuzuki.com/email-confidentiality.aspx
>> >>>> -------------------------------------------------------------------
>> >>>> -----
>> >>>>
>> >>>>
>> >>>> -------------------------------------------------------------------
>> >>>> -----
>> >>>> CONFIDENTIALITY/PROPRIETARY NOTE
>> >>>>
>> >>>> This mail is governed by Maruti Suzuki India Limited's IT policy
>> >>>> which can be referred at
>> >>>> http://www.marutisuzuki.com/email-confidentiality.aspx
>> >>>> -------------------------------------------------------------------
>> >>>> -----
>> >>>>
>> >>>
>> >>
>> > ----------------------------------------------------------------------
>> > --
>> > CONFIDENTIALITY/PROPRIETARY NOTE
>> >
>> > This mail is governed by Maruti Suzuki India Limited's IT policy which
>> > can be referred at
>> > http://www.marutisuzuki.com/email-confidentiality.aspx
>> > ----------------------------------------------------------------------
>> > --
>> >
>> ------------------------------------------------------------------------
>> CONFIDENTIALITY/PROPRIETARY NOTE
>>
>> This mail is governed by Maruti Suzuki India Limited's IT policy which
>> can
>> be referred
>> at http://www.marutisuzuki.com/email-confidentiality.aspx
>> ------------------------------------------------------------------------
>>
>>
>>
>> ------------------------------------------------------------------------
>> *CONFIDENTIALITY/PROPRIETARY NOTE *
>>
>> This mail is governed by Maruti Suzuki India Limited's IT policy which
>> can be referred
>> at http://www.marutisuzuki.com/email-confidentiality.aspx
>> ------------------------------------------------------------------------
>>
>



--
Best regards,

Rizwan Ali Shaikh


Tafseer Contracting LLC| EML: rizwan@tafseeruae.com
OFC: (+971) 50415-7792 | FAX: (+9712) 641-9804

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