Complaint Details

Status	:	Closed
Complaint No	:	0101546/2018
Category	:	Travel
Date	:	26-02-2018
Subject Line	:	Denying refund forcing me to go to political unrest maldives
Complainant	:	Nusrat Khan
Address	:	A1103 Orchid Enclave Belasis Road Mumbai Central
Complainee	:	Make my trip
Address	:	MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Complaint Details
I bought a package from www.makemytrip.com to gift to my friend who is going for her Honeymoon,
Before she could go, Maldives is stuck by political unrest situation, hence i requested them to apply for refund and cancel my package.
They didn't agree to give me full waiver and chose to charge me cancellation fees of USD 1600 +
I have being arguing with them for 7 days but no result of any follow ups so i decided to pay the cancellation fees and get the rest of the money as i can
i was shown a refund of USD 1000 to be given to me so without wasting any time i went ahead and cancelled by hotel bookings with cancellation fees,
but no sooner after applying for refund MMT called me to advise now there is no refund and only INR 1 will be given to me like a beggar, as it was there system glitch which showed a refund of USD 1000. Why should i pay for the mistake ? why are they extorting my hard eaarned money ?
Firstly MMT is forcing an Indian to visit a Political Unrest Country
Secondly even after knowing i agreed to pay cancealltion fees now they are denying me my hard earned money
Thirdly this fraud of showing something and giving something needs to be stopped

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