Complaint Details

Status	:	Closed
Complaint No	:	0101556/2018
Category	:	Automobile
Date	:	01-03-2018
Subject Line	:	Cheating with service
Complainant	:	T. Santhanam
Address	:	303, Vandana Sunshine, Green Glen Layout
Complainee	:	eliteford
Address	:

Complaint Details
I recently bought a used Ford Fiesta, it developed a engine issue where there was idling problem along with the engine check light, the car would stall in mid of the traffic and the RPM would not raise above 1000. I took it to Elite Ford, Mahadevapura, Bangalore to check this issue along with 80K service. Their app quoted some 4K and change, but when I took for service they right away asked to go for 100K service which cost around 6K and without even checking they asked to change the drive belt and the timing belt. The total cost was some 12K along with wheel alignment and balancing which they never did but charge alone was posted in the bill. The next morning I started the car and hit the same issue, again I went to them and this time they said the battery needs to be changed as it is a non Ford battery, what the hell ???!!! I accepted for that since they might have a good idea on the issue and another 5.25K went down the drain, next morning again I hit the same issue. This time they said the ETB sensor needs to be changed, I questioned what if the issue is still not solved ? they said then the ETB itself should be changed. I clearly understood none of their engineers are knowledgeable and are dumbasses.
Did some research on net and came across the below link.
http://www.team-bhp.com/forum/diy-do-yourself/130980-diy-fix-ford-fusion-fiesta-1-6l-check-engine-light-issue.html
I ordered a MPFI cleaner for Rs. 270 on Amazon.
https://www.amazon.in/gp/product/B078HMZGT2
Took it to a local mechanic paid him Rs. 100 to open the air hose and spray it. I watched over a week and the issue is now fixed.

I fixed the problem myself at a meagre Rs. 370 for which Ford quoted approx Rs. 24000
Then raised the problem with Ford and in-spite of multiple calls and mails not a proper resolution from them.

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