Complaint Details

Status	:	Closed
Complaint No	:	0101607/2018
Category	:	Travel
Date	:	16-03-2018
Subject Line	:	Refund not received after 60 days
Complainant	:	Make my trip refund not received (booking id IN1711B0S4552356)
Address	:	927-A/g Gyan Nagar, Sect-4, Hirnamangri, Near Gyan Mandir School
Complainee	:	Make My Trip.com
Address	:	927-A/g Gyan Nagar, Sect-4, Hirnamangri

Complaint Details
Dear Team,

I had booked a ticket from Monrovia, Liberia to New Delhi, India (Travel date - 15th January 2018) from make my trip.

I had cancelled my tickets prior to the journey and received a message with the refund of the ticket amount. It has been more then 2 months since I have been following up for my refund.

Last week - your customer care executive informed that the tickets were cancelled but due to a system error the intimation was not given to the airlines. I have recently received a refund of just Rs 9000 which is much lesser then the amount I am entitled to. You have accepted that the error occured due to a system error at your end then why you have not provided me the full refund amount. I have made several telephone calls to your helpline but in vain.

I am unable to understand what is the issue with make my trip.


Regards,
Mansi Bajpai

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