Complaint Details

Status	:	Closed
Complaint No	:	0101776/2018
Category	:	Service Provider
Date	:	11-05-2018
Subject Line	:	Complaint against my DishTv connection
Complainant	:	SOUMYA GHOSH
Address	:	BASANTA NIVAS, 14/A SHIB SHANKER MULLICK LANE
Complainee	:	Dish TV India Ltd
Address	:	FC - 19, Sector 16A, Film City

Complaint Details
I am a current subscriber to DishTV for many years.

In spite of paying my subscription money on time (as per details attached), for the last 3 (three) weeks, I am not being able to watch few channels like R Plus, 24 Ghanta, News Time Bangla, Music Fatafati, Zee Bangla HD, Colors Bangla HD, etc although DishTv had confirmed in their mail that the above channels are already part of my subscription.

I had sent quite a number of emails to them and lodged my verbal complaint to them over phone, details are as per the attached file.

Although their customer service personnel had been assuring me both over phone and email that my problem would be looked into and resolved immediately after taking my complaint, but all my complaints seems to fall in their deaf ears.

I have now no other alternative than to put my case before you for your intervention and immediate resolution. Moreover, I do hereby demand, a full refund of my monthly subscription amount from DishTv as a penalty for their failure to deliver the required service due to me and not paying any heed to my regular complaints to them.

I sincerely hope that with your intervention, my complaint will be resolved and compensation paid to me without any further delay.

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