Complaint Details

Status	:	Closed
Complaint No	:	0102227/2018
Category	:	Service Provider
Date	:	21-05-2018
Subject Line	:	RNP180505031552-Open for 14 consecutive days
Complainant	:	Mrs. Jasmin Elias
Address	:	Chennai
Complainee	:	LG Electronics
Address	:

Complaint Details
I had purchased LG split a/c inverter V model 1.5 ton in 2013. I had replaced all the parts in this a/c and still I am facing complaints.

I have a serious complaint on the services provided in ChennaI.
1.I raised a complaint on the 7th of May 2018 and till date it is open.The service centre looked into this complaint after 9 long days. I need to know the reason for this delay.
2.They visited on the 16th of May and said the outdoor coil has a block and it has to be replaced and the part will be available only after a week's time.Normally the parts are available the very next day once the order is placed. I am not sure if this is a deliberate attempt to delay the service.
3. I tried calling the below people in responsible positions but none have bothered to answer or return the call
* LG Direct service lead,Mr.Ilango(9176634438)
* LG Area Service Manager,Mr.Srinivasan(9962550061)
*Mr.Selvam(8939586611)
*LG Branch Manager,Mr.Gopalakrishnan(8939881415)
4. I had requested for the contact number of the reporting manager of Mr.Gopala Krishnan(the branch manager),which the customer care denied.

I really doubt if LG company is on the brink of closure and that has been the reason for not providing proper services to its customers who had trusted them.The way these managers talk to their customers is like they don't belong to LG and they work for some other brand.They laugh at us when we report a problem in the product which they have delivered or on the delay in providing service.They are not serious enough in handling the customers and they are not professionals.We are mistreated in many ways. Not sure if the management is bothered of its customers

Thanks and Regards
Mrs. Jasmin Elias
+91 9944929761

Replies