Complaint Details

Status	:	Closed
Complaint No	:	0102347/2018
Category	:	Business & Finance
Date	:	02-07-2018
Subject Line	:	Online Fraud
Complainant	:	Pradipta Banerjee
Address	:	E-1 18/4 Chandidas Avenue
Complainee	:	Nobtech Musical Instruments & Food Equipment International
Address	:

Complaint Details
I am Pradipta Banerjee, have been done several online shopping since long with high cibil score. But recently an unwanted incident happened due to unscrupulous group of people. I want the system to take severe measures against them and also revert back my loss caused by them as this issue if neglected will not be limited to me, and Banking Organisations would someday get collapsed upon revelations of few big rackets like that of the Nirav Modis and Vijay Malliyas. On 30th of March I was searching the internet to purchase Nokia Lumia 950XL Dual SIM phone online new/used. Amidst the search I came upon a seller named Chish Amani in Olx.in who has set the price as Rs13000/. In that account I started chatting (Annexure - I pages 1 - 2) and asked that I am willing to buy if the price is Rs10000/. He asked to contact me through WhatsApp and thereby queried for my phone number. He initiated the same conversation with me (Annexure - I pages 3 - 14) on WhatsApp from (+234 905 455 2232). On agreeing at Rs10000/ he told me to transfer the money through ATM Card or NEFT to the said Account:- A/C Name - BEIHROHA, A/C No. - 2023332266, IFSC Code - SBIN0005822, Bank Name - SBI, Branch - Saiha, Mizoram. He also conveyed that he works under an organization whose headquarters are located at Thailand,(Annexure - I page 15) and they have several centers in India (as they too has published on registered public domains which I checked after a week of the incident I am going to elaborate (Annexure - II pages 1- 7 )). Now as cash transfers are common in sites like Olx, Quickr I transferred the money after confirming several times and sent the transaction number to the Olx account and in WhatsApp too (Annexure - I page 16). Thereafter he sent me the invoice (Annexure - I page 17). After all said and done suddenly in the evening of 30th March 2018 he again messaged me that I need to pay an amount of Rs5000/ which will be refunded at delivery time. I replied that that this was not in the original contract but he said that the delivery team informed him now and and it is necessary for the proper delivery. I insisted on issuance of fresh invoice through mail and after sometime he provided with the same (Annexure - I pages 18 - 19). After having repeated assurance and also the shipping details, I did proceed towards paying towards the insurance money as I reckoned in the past such shipping though rarely happened and I too tracked that the shipping had been processed (Annexure - I pages 21 - 23), but at that time it was just shipped and did not display that it was in Pakistan. I tried to remit the money to the same account but it got reversed 3 times (Annexure - I page - 25). Then he gave me another Account:- A/C Name - MISS MYANBENI MUZHUI, A/C No. - 20432498710, IFSC Code- SBIN0007444, Bank Name - SBI, Branch - Bhandari, Nagaland. After some query I did the same on 31st of March 2018 and sent the receipt (Annexure - I page 24). Yet till this point of time things were seemingly just okay but then it started crumbling down. He again messaged me on 31st evening that the shipment has landed in Pakistan and is now in hands of Pakistan Customs, need to pay more around Rs70000 as by mistake 10 phones were shipped in place of one. He proposed me several offers so that I pay the money. Tracking details (Annexure - I pages 21 - 23) reflected the same but by now it was apparent to be a national and international fraud nexus. I claimed the money back but they are maybe confident that they would get through as they have connections in the Banking system. Their accounts too seem to be non-Aadhar verified fake accounts or accounts of non-existent persons used for money transfers. I have annexed all the detailed chats, mails and documents as mentioned above. I went to my local bank branches but they are unaware of the cashback processes defined for wired transfers too that is :- Pre-Process Activities and Requests, The Customer Disputes a Purchase, The Issuing Bank Reviews, The Customer is Reimbursed, Chargeback Hand-Offs, The Merchant Receives the Chargeback, The Merchant Response, Compelling Evidence Hand-Offs, The Issuing Bank Decides, Post-Process After a Chargeback is Decided. After these incidents I personally searched the internet to extensively find evidential data to prove that the mentioned organization "Nobtech Musical Instruments & Food Equipment International" and their allied sites and phone numbers are scam (Annexure - II).They are conducting fraud in India with fake addresses published in registered public business domains (Annexure - II pages 1- 7) and needs to be combed out immediately. I hereby request you to take a serious note of this merchant side fraud case and take all punitive measures to eradicate these frauds and so that my Rs15000/ gets reverted back. Thanking you in advance.
A/C Holder Name- PRADIPTA BANERJEE
A/C Number- 12751530001042
IFSC Code- HDFC0001275
Bank- HDFC BANK
Branch- BENACHITY, DURGAPUR, WEST BENGAL

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