Complaint Details

Status	:	Closed
Complaint No	:	0102350/2018
Category	:	Consumer Goods
Date	:	04-07-2018
Subject Line	:	Damaged Product received, return request not fulfilled by Company from last 20 days
Complainant	:	Binay Nautiyal
Address	:	Lane no 2, Sri Dev Suman Colony, Shamshergadh Road, Balawala
Complainee	:	Paytm Mall
Address	:	Noida Uttar Pradesh

Complaint Details
Order Number: 5329347856 I received a damaged product for my PAYTM MALL order number 5329347856 on 15th June 2018. I immediately informed the customer care to initiate my return for the same and also initiated the return via PAYTM app. DELHIVERY courier service was assigned for the pickup and it had to get completed till 19th June 2018. The AWB number from the courier service is 693338714626. The pickup has not been done till date despite my daily follow ups with the Paytm mall customer care. They again and again say the same thing that your pickup will get done in one or two days. As per status on 3rd July 2018, I was informed that my return has been rejected. This was done without any action on the request, since the day it was raised. This has been a very frustrating and harassing situation for me as I am the one that is feeling looted and humiliated by the Company. I am contacting the customer care at daily basis and writing to them too. The courier service didn't even attempt to pickup the order and after two weeks they simply cancelled it without contacting me ever. I want my request to be fulfilled urgently and to refund the amount asap to my account.

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