Complaint Details

Status	:	Closed
Complaint No	:	0102364/2018
Category	:	Travel
Date	:	13-07-2018
Subject Line	:	Make my trip wallet Fraud
Complainant	:	Geetika
Address	:	Gurgaon
Complainee	:	makemytrip.com
Address	:	MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2, Sector 25, Gurugram,

Complaint Details
I made an international Flight Booking on Make My Trip.com on 13th July'2018. While making the booking you promised a cashback of Rs. 6000 on the make my trip wallet by using a deal code flynew. I completed the booking and the Rs. 6000 was credited to my Make my trip wallet account. The catch is that you cannot use all the money for a new booking. This is fraud and misleading the customer. When you mean wallet everyone assumes that it will be like PAYTM etc. where the money can be utilised for other bookings. You only allow Rs.450-Rs.500 to be used maximum at one time for one booking and the money expires in 60 days. That means that you have to make either 13 domestic flight bookings or 12 international flight bookings in two months. How can someone possible use that money?? This is FRAUD and cheating the customer by designing policies in such a way that the customer can never benefit and use words like wallet as everyone will assume that it works like mobile wallet like PAYTM. When I asked the customer service agent as to how I can possibly use this money his answer was to book tickets for my family and friends.
They mean that I become a travel agent by booking for everyone.
This is Fraud and misleading the customer

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