Complaint Details

Status	:	Closed
Complaint No	:	0102373/2018
Category	:	Others
Date	:	17-07-2018
Subject Line	:	Hopeless Service from Hitachi India Pvt. Ltd.
Complainant	:	Niraj Jain
Address	:	4864. Bara Tooti Chowk., Delhi
Complainee	:	Hitachi India Pvt. ltd.
Address	:

Complaint Details
Name: Mr. Niraj Jain Complete address: 77, Arihant Nagar, West Punjabi Bagh, New Delhi – 110026, India. Tel No.: 9313527940, 01125223746 Mobile No.:(registered) 9811627940, 9811027940, 9313527940, 9311127940 Model No. of your Product: Hitachi R-WB730PND5 DD-MM-YY of Purchase: 01-09-2016 Amount – Rs. 1,17,500 We have made a complaint regarding the non cooling of the Refrigerator to your Care Service – WZ – 43, Vikas Puri, New Delhi wide receipt no.955 dated 03-05-2018 and paid visiting charge of Rs. 590.00 as requested. It was told to us that the part will be available within a week time and after that they will replace the part. Since then, we are regularly in touch with Mr. Balwinder but there is no satisfactory reply from his side. After calling them again and again, he gave us the number of Mr. Harinder but he has not picking up the call and never called back again. Till date, the part is not available and we are not able to us the refrigerator since 3rd May, 2018 and it is a major requirement in the summers of Delhi. We have sent the complaint through mail on 15th June, 2018 and reminder on 18th June, 2018, 26th June, 2018, 2nd July, 2018 and 12th July, 2018 on customercare@jci-hitachi.com but they are not able to solve our problem even after two and half month and only send us their fixed reply as below. Sir we regret the long delay in resolving the concern Be assured that we have read and evaluated your concerns in details Please be rest assured, our field service team will be get back to you soon with the resolution at the utmost priority Once again we apologize for the inconvenience and assuring the best of the services. We are fed up with the hopeless service provided by such a reputed brand who are not at all concerned about their customers and their problems and promise to never buy this brand or suggest it to someone else.

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