Complaint Details

Status	:	Closed
Complaint No	:	0102414/2018
Category	:	Consumer Goods
Date	:	05-08-2018
Subject Line	:	Delay in procuring parts under warranty
Complainant	:	Neeraj Pai
Address	:	TF03 SLV Golden Nest 2nd Main Prashanthnagar
Complainee	:	Kenstar India
Address	:	Micronics 8/8 7th Cross Bashyam circle Srirampura

Complaint Details
I had purchased a Kenstar Geyser on May 10th 2017. This had a defect and stopped functioning for which I lodged a complaint BAN2406180045 on 24th June 2018. The service technician inspected this and confirmed the defect, as the product is covered under a 6 year warranty he promised to order parts and replace it. Now it is over a month and there is no update and he is saying that the parts haven't arrived yet and will arrive soon. The escalation numbers that I call to are not getting received. Is this delay in service a breach of the terms of the warranty?
Thanks,
Neeraj

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