Complaint Details

Status	:	Closed
Complaint No	:	0103597/2018
Category	:	Telecom
Date	:	14-09-2018
Subject Line	:	Delay in Refund Payment
Complainant	:	Ami Shah
Address	:	JVPD scheme
Complainee	:	Vodafone
Address	:

Complaint Details
In reference to the
Request no : 461861754
Complaint no : 461775194

First Email to Vodafone : Aug 17 I would like to bring to your notice that I have not yet received my refund cheque in my changed name. Lack of complete knowledge, unclear client communication and wrong promises have become a standard of any vodafone galleries. My experience with the Juhu Galli and 4 bunglows vodafone store.
I had requested for a cheque pick up at Vodafone 4 bunglows and they denied saying it is not a companies policy and will be sent to registered address only
• The company changes its policiese
Response to the mail
We appreciate you reaching out to us. My name is Malay, and I will be assisting you today for mobile number 9820331691.
I regret for the inconvenience caused to you.
I have closely looked into issue and regret to inform you that cheque tentative date of 28Jul2018 which was returned back due to short address by courier agency and POD Number is 288600.

I would request your kindly provide the nearest Vodafone store address for deliver the cheque.
Is there anything else I can assist you with?
Thank you for your valuable time, I hope that I have addressed all your queries. Have a Great Day!
Your service request number is 1983051367

my mail on on Aug 20
Highly unprofessional attitude. When I requested to collect the cheque From the store, I was told, it is not possible and It. Will come only at the postal address. Also from past 14 years I have been receiving my postpaid bill under the name of Ami Doshi with same name at this address . Now You mention that it is a short address.

My complete address with all possible landmarks is
A*******
Landmark

********
Expecting the cheque. To be hand delivered tomorrow


Vodafone Nodal officers fails to understand mails (ridiculous)

Hello Sir/Madam,
Thank you for contacting us. My name is Pankaj and I wish to update you on the status of your concern raised about roaming charges on your number 9820331691.
At the outset, I would like to sincerely apologise for the experience you’ve had.
We are already working on your complaint and will provide you the necessary feedback within next 24 working hours.
We appreciate your patience. Should you have any more question, kindly reply to this email and I will be glad to assist you.
For future correspondence, you can refer to your service request number: 230477816.
Thank you,
Pankaj Pandey
A series of mails.. reminding for my refund payment... still not received. Today I have got an SMS stating I will take another 15 days and my query will be reverted on 9/11/2018.

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