Complaint Details

Status	:	Closed
Complaint No	:	0107810/2018
Category	:	Service Provider
Date	:	02-10-2018
Subject Line	:	Non compliance and illegal practices
Complainant	:	MUTYALA NAIDU
Address	:	10/9,PALM ROAD,SHIPRA SUN CITY,INDIRAPURAM,GHAZIABAD
Complainee	:	WORLD PHONE INTERNET SERVICES PVT LTD
Address	:	New Delhi

Complaint Details
I HAVE REGISTERED WITH WORLD PHONE TEAM (CUST ID H23335) FOR PREPAID INTERNET SERVICES. AS PER WORLD PHONE TEAM POLICY, THE PLAN IS PREPAID AND VALID FOR 30 DAYS. I HAD MADE MY RECENT PAYMENT ON 2ND SEPTEMBER 8:30 PM AND AS PER WORLD PHONE TEAM CUSTOMER LOGIN PAGE, THE PLAN IS VALID TILL 1ST OCTOBER 8:30 PM. BUT THE INTERNET SERVICES WAS STOPPED ON 24TH SEPTEMBER (22 DAYS INSTEAD OF 30 DAYS VALIDITY). SINCE LAST 2 WEEKS WORLD PHONE TEAM IS NOT RESPONSING TO CUSTOMER COMPLIANTS OVER CUSTOMER CARE PHONE NUMBER AND EMAILS.
2) WORLD PHONE TEAM HAS FORGERED MY SIGNATURE ON CUSTOMER REGISTRATION FORM WITHOUT MY CONCERN.I HAVE A COPY OF CRF WHICH WAS PROVIDED DURING MY REGISTRATION. NOW THEY ARE SHOWING DIFFERENT CRF.
3) I HAVE ATTECHED EMAIL COMMUNICATION WITH WORLD PHONE TEAM FOR YOUR READY REFERENCE

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