Complaint Details

Status	:	Closed
Complaint No	:	0107822/2018
Category	:	Consumer Goods
Date	:	08-10-2018
Subject Line	:	Poor Product Quality
Complainant	:	Ojas Chhaya
Address	:	28/504 Vijay Nagari Annex, Waghbil, Kavesar, G.B. Road, Thane-W
Complainee	:	VU Technologies Pvt. Ltd.
Address	:

Complaint Details
I had bought a 49" VU LED from M/s Kohinoor Tele-video, Thane in June-2017 - Voucher No. SLS4034375 (Cassis no. 3TE49G1625B001H4M461269).
Soon after the warranty period elapsed, last week (3-Oct-18), it became non-functional. There is no display however we are able to hear audio. Upon calling service engineer (service call ref. VU296978 dtd. 6/10/18), he confirmed that the back-lit panel will have to be replaced and the cost of replacement is almost 75% of the cost of TV! I wonder if the displays are programmed to fail immediately after warranty period or what? I wish if this complaint goes to VU service team and they come out with some solution.

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