Complaint Details

Status	:	Closed
Complaint No	:	0107855/2018
Category	:	Others
Date	:	20-10-2018
Subject Line	:	mswipe technologies pvt. ltd. has cheated for rs.55487.37
Complainant	:	Mswipe Technologies Pvt. Ltd.
Address	:	Astral Center, 9th Floor, N.M. Joshi Marg, Byculla, Mumbai, Maharashtra 400011
Complainee	:	Nain Agencies
Address	:	282 Kap Kaneri Agra Road

Complaint Details
Mswipe technologies pvt. Ltd. has cheated me.

I bought a Mswipe Pos Machine in the month of August and i used it there was no extra charge on below transaction of Rs.2000.00 i was happy with it and again i bought Extra 10 Machines for my other outlets and i even installed 3 -4 machines on my outlets every thing was going fine and suddenly they kept my payment on hold on or from 21 september.

then i sent mail to Mswipe technologies pvt. Ltd. (helpdesk@mswipe.com at Sep 25, 2018, 5:44 PM)

This the Reply i Recieved
Dear Sir,

Thank you for writing to Mswipe Customer Service.

The transactions amount is on hold due to Neft return so request you please share you bank statement. Or we require Cancelled cheque with beneficiary Name on cheque, IFSC code and Account Number should be printed on Cheque. (helpdeskresponse@mswipe.com
Sep 26, 2018, 11:25 AM)

Then i shared the required details (Sep 26, 2018, 12:12 PM)

This is the response i Received

Dear Sir,

Thank you for writing to Mswipe Customer Service.

We would like to inform you we have forwarded your documents to our Team and the same will be done at the earliest

For your Future reference please refer the below Escalation Matrix

Change in bank details

Email ID : ecs@mswipe.com

crmretail@mswipe.com

Hasina Shaikh

hasina.shaikh@mswipe.com

Megha Chaurasia

megha.chaurasia@mswipe.com

NILKANTH INGALE

nilkanth.ingale@mswipe.com

Deepak Lama

deepak.lama@mswipe.com

Sachin Shettigar

sachin.shettigar@mswipe.com

Sameer Hoda

sameer.hoda@mswipe.com

Dear NEFT ReturnTeam,

Kindly change the bank details for the below merchant on priority.

Firm Name: NAIN AGENCIES

Customer Code: 9400117133

TBK No.:TBK03129272

Thanks & Regards,

Chaitali Parab.
.(helpdeskresponse@mswipe.com Sep 26, 2018, 2:27 PM)

And after that i recieved Rs. 117402 on 26 september September

But Still my Rs.55487.37 is pending with Mswipe technologies pvt. Ltd.

so again i sent the mail on
Sep 27, 2018, 3:28 PM

This is the response i recieved

Please share Transaction details as per trail mail since 21-09-18 to till date. (
Sep 27, 2018, 5:12 PM)

They just sent the statement showing Deuction of Rs.50879.45 as (PREPAID-DEBIT MDR RECOVERY JAN-SEP'18)

My Reply
I don't Need the Statement as I Have Complete Statement in my POS as of which i have shared the Screenshot, I just want to know When will my Remaining Amount Come in My Account, and i am Qualified enough to understand the statement.
(Sep 27, 2018, 5:46 PM)

Mswipe's Reply

We regret for the inconvenience.
The charges recovered were for Prepaid cards, which were not charged earlier during Jan’ 18 to Sept’ 18.
Debit card less than or equal to Rs.2000 are still not chargeable for MDR.

then i replied(27 September 2018 19:10)
Kindly Explain This Part of Statement,

which i have Attached,

Why This Deduction was Done on 24 September only according to the Statement, why was it not deducted on every transaction why where you people waiting for these many days, why was the deduction of August done on 24 September.

We do Business at very Low Margin i.e. @ 0.75% / 0.85% How can we Pay for it @ 2.5%, why were we not intimated before Deduction, why were you people waiting for the Amount to more than Rs, 50000.00. were you people sleeping all these Day's, you people have no where mentioned it and as according to my Knowledge RBI has issued a Guideline that there won't be any deduction on Below Rs.2000.00 in any means/MDR.

I have even confirmed it with your Helpline Number before any Transaction and they Clearly mentioned that there won't any transaction charges below Rs.2000.00, I Bought one Machine and used it in one of my Outlets and then i got satisfied that there are really no charges only then i ordered 10 More Swipe Machine and these machines were not completely installed in my all Outlets All This Happened, Thank God I was About to Add 20 More Swipe Machines.

If this is the way Mswipe Work's Its kind Request Kindly Surrender My all 11 Machines and Refund whatever the Possible Amount you people Feel.
and i will see what i can do Legally...

In between i recieved Rs.7761.27 on 28 th september (That there was Scheme of Cash with certain Amount)

My Response (Oct 3, 2018, 5:26 PM)
I am Completely unsatisfied with the kind of reply on the Query I raised, I want proper reply where and when did you People mention that you will be deducting this much charges and the too why you were waiting for so much time to deduct in one shot.

But No Response

And Again i sent a mail (Oct 6, 2018, 5:41 PM )

But No Response

And Again i sent a mail (Oct 7, 2018, 3:00 PM)
REMINDER 2

Again No Response

Then Again i sent a Mail (Oct 10, 2018, 3:04 PM)
Reminder 3

and in All These Mail's have kept these employees/Departments of Company
paymentresponse@mswipe.com,
tm@mswipe.com,
deepak.lama@mswipe.com,
sameer.hoda@mswipe.com,
sachin.shettigar@mswipe.com,
megha.chaurasia@mswipe.com,
hasina.shaikh@mswipe.com,
sharad.kadam@mswipe.com,
statement@mswipe.com
helpdesk@mswipe.com

No Body Responded
I just recieved the call from Company 022-49253851 (06 october 05.35 pm) he said company is ready to pay the amount you just Mail me on tm@mswipe.com even though no response

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