Complaint Details

Status	:	Closed
Complaint No	:	0107862/2018
Category	:	Service Provider
Date	:	24-10-2018
Subject Line	:	I’ll treatment of passenger by Airline Staff
Complainant	:	Kingshuk Roy
Address	:	Suryakiran Apt Flat 1 I 1/A U K S Lane Kolkata
Complainee	:	Jet Airways
Address	:	Jet Airways (India) Limited Siroya Centre, Sahar Airport Road, Andheri (East),

Complaint Details
Dear Sir,

It was always a privilege to fly with you guys always for last 25 years until today 1 hr back when I took the flight 9W0675V JP 229600851 39D Made me face a horrendous experience ever since I have been flying. I m having high fever and moment I stepped on board the chill inside the craft literally started sending shiver down my spine . So feeling extremely unwell I seeked for hot water and then a blanket. I asked the cabin crew Ms Navpreet for the same and she outrightly denied the same . I requested again she came up with an answer as a company policy we do not provide any blankets in any flights and the same is mentioned in the company’s website at the time of booking of the ticket. I went thru the website again inside the craft but couldn’t find any such decree. To reassure what Ms Navpreet insisted I called the help line from the craft and the executive confirmed that there is no such policy as confirmed by Ms Manpreet. He assured that he would try to inform the cabin supervisor, which of course he didn’t. I still insisted for the blanket as the chill inside was becoming unbearable and I was coughing and nearly chocking to death. All pleas in vain I resorted to help of Ms Gareema the Cabin supervisor who unfortunately cud come to my rescue only after 25-30 mins after completing all procedures and she offered me a blanket saying that what Ms Navpreet was saying was absolutely wrong and there is no such policy. I was completely shocked to hear this & awestruck how can a employee representative who is suppose to provide best possible assistance from an Airlines of such international fame and repute outrightly lie to a ailing passenger who on-board was seeking for medical assistance and help. It’s a matter of sheer disgrace that such staff are handpicked and have gone through series of training onboarded. I had the most horrible horrific , horrendous , harrowing experience of my life as I chose to patronise Jet Airways. This experience is a big setback for me in terms of what you care & whether u really mean what you say. Really really unpleasant experience. However even if u make a policy it’s a submission on behalf of all ailing passengers who can need mid air assistance be kind and truthful to them. You can make all your service like giving a blanket as chargeable but trust me no one would like to go through such a trauma as I had to go through. I know for you guys we are very small fries u care for celebs , ministers , MPs, politicians and public figures and not common man, this plea wud turn into a deaf ear but for company who is seeking for 6300 crores loan to keep them selves afloat can not afford to exhibit such kind of behaviour and attitude to customers who mean business to them. Will await for a revert on what action initiated for such indicent shameful behaviour by your cabin crew member Ms Navpreet.
Regards
Kingshuk

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