Complaint Details

Status	:	Closed
Complaint No	:	0107889/2018
Category	:	Banking
Date	:	01-11-2018
Subject Line	:	Complaint against yes bank regarding account hacking
Complainant	:	Mohammed yasin
Address	:	House no. 2849 gali bahishtiyan Kucha Chelan daryaganj
Complainee	:	Yes bank
Address	:	Yes bank daryaganj branch

Complaint Details
Respected Sir,


with due respect, this is to inform you that my account was hacked by unknown person who call himself a idea company executive and then he hack my account and transfer Rs. 99999/- (rupees Ninety Nine Thousand Nine Hundred Ninety Nine) from my account to unknown Axis bank account.

hence, we may request you kindly track him and please transfer my money back to me.

The complaint copy is enclosed along with my account statement, amount transfer conformation mail from bank and yes bank mail which I received.

This Rs. 99,999 has been transferred from my account on Sep 23, 2018 at 5 pm through Phonepe app and I filed a complaint to Yes bank within 15-20 minutes, complaint no (s230918010736) and customer care executive told me that he will resolve this case in 7 days. I have also filed an FIR in this regard and a copy of FIR has also been given to Yes bank, Darya Ganj branch. I have been calling Yes bank perpetually since Sep 23, 2018 and trying to know the status of my grievance. But I did not get any satisfactory response. From Sep 23, 2018 to Oct 03, 2018, I have got only two calls from Yes bank investigation department and they were questioning me as if I am the culprit. They asked me " Did you share last 6 digit of your ATM with that person" and I clearly replied "No". You can crosscheck the recording of that phone call from the respective department. Next day I received a call again and this time they told me that during the last phone call I told them that I myself have revealed last 6 digit my card with the person who is involved in the fraud which is a lie. I did not say such words and I did not share my card information with anyone.
I lost my temper on hearing this and I told investigation officer that I have not said anything like that and if you want to prove otherwise produce the phone recording then he tried to avoid my question and said same thing is written in my FIR that I have shared the information. I replied that I also have a copy of FIR and no such thing is written in it. After this the officer assured me that your issue will be resolved by the evening and since then I have not received any call. Further, I got a mail on Oct 03, 2018 which says that your money has been transferred with your consent and Yes bank will not revert it and the case has been closed.
After this I also filed complaint to the Nodal Officer of yes bank but he also did not help me in this case Today is 1st September 2018 and this compliant has been completed 39 days.

Sir I humbly request you to help me in this regard so that my amount of Rs.99,999 will be re-deposited in my account as soon as possible. I want this issue to be resolved.


Mohammed Yasin S/o Mohammed Intezar

Mobile No. 8700876910

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