Complaint Details

Status	:	Un-Resolved
Complaint No	:	0107929/2018
Category	:	Business & Finance
Date	:	22-11-2018
Subject Line	:	Amoutn debited from my account as Front Charges
Complainant	:	Rethish Radhakrishnan
Address	:	Kalpataru Crest, Bhandup
Complainee	:	Bank of Baroda ,
Address	:	LBS Marg , Mulund (West)

Complaint Details
Hi,
My top up loan with Bank of baroda was sanctioned in Nov 2017 and I have started paying EMI thereafter. There was no discussion of any amount to be paid by me for the Top up loan at that point of time . Now after one year, the bank has deducted an Amount of Rs 5,900 stating that they had not collected this amount during the processing. I'm sure that the manager had not informed me about the amount and had told me that any additional charges will be waived off.
This is unfair on the part of the bank to now levy charges after one year and debit the amount from my account. This is totally unprofessional on the bank's part. How would the bank process my loan and sanction the amount if any fees was pending to be paid from my end ? I spoke to the branch manager and now they now say that the amount has to be collected because I had not paid. Why did the bank wait for one year before coming up with this theory. This is a scam where the bank is debited amount just by saying any random things . This is a mental trauma for me where the bank is not willing to listen now and it has started levying charges after one year of sanctioning the loan amount. I want the money to be refunded to my account.

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