Complaint Details

Status	:	Closed
Complaint No	:	0107946/2018
Category	:	Consumer Goods
Date	:	30-11-2018
Subject Line	:	Water filter - Need Permanent solution for recurring water filter problems
Complainant	:	Musthafa Sehengi Yusuff
Address	:	Plot No 88, 3rd Street, Vallal Yusuf Nagar, Selaiyur
Complainee	:	HSIL Limited
Address	:	Echelon Institutional Plat No 37B Sec - 32

Complaint Details
purchased Moonbow Digisense RO Model No: WR-17071NNN on 11th Nov, 2017. This purifier has given various problems since I bought it. Below are the complaints I raised till now and the issues are never being resolved. I have changed the filter on 30th Oct and the service man informed me that the issues have been fixed. But, the filter is not working right now. It doesnt filter anything.

28th Nov - WPR0446012

26th Oct - WPR0407022

28th Sep - WPR0380342

24th April - WPR0272934

27th Feb - WPR0243909

29th Dec - WPR0211823

12th Nov- WPI 0179860



I have been talking to the customer service and service representative either to replace or fix issues permanently. Nothing has been done till now.



As the warrantly expired, i need to spend lot of money again to keep that working. I need either a compensation or a replacement or a permanent resolution for this machine.

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