Complaint Details

Status	:	Closed
Complaint No	:	0107978/2018
Category	:	Consumer Goods
Date	:	13-12-2018
Subject Line	:	No refund policy
Complainant	:	Mrityunjoy Chattopadhyay
Address	:	#A2, Samhita Vista, 1st Main, 1st Cross, Pai Layout
Complainee	:	Flipkart
Address	:	Flipkart Internet Private Limited Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bangalore - 560034

Complaint Details
I had purchased a sofa from Flipkart. The sofa is of very bad quality and broke on day 1 of delivery. I wanted a refund and the sofa to be taken back. However, Flipkart tells me that there is no refund policy. They can exchange the item with exact the same product. I believe, as a consumer I have the right to return an item if its not upto the quality in general.

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