Complaint Details

Status	:	Closed
Complaint No	:	0108022/2019
Category	:	Travel
Date	:	03-01-2019
Subject Line	:	Amount not refund Booking Id: NN2269525464263
Complainant	:	PRADEEPTA KUMAR PANDA
Address	:	A/P NISCHINTA KOILI
Complainee	:	MakeMyTrip
Address	:	UG - 07, Front Side, TDI Shopping Mall, Rajouri Garden, New Delhi - 110027, India

Complaint Details
My name is pradeepta kumar panda and i had booked an international ticket for my cousin brother Mr
Ashok kumar sahoo boarding from BBI to DXB . I booked this ticket on 18/12/2018 and get the
confirmation mail on my mail id , same day. My brother supposed to travel on 20th Nov 2018.But not
possible because ticket was not booked properly by make my trip .On enquiry about this ,make my trip
call centre executive not guided me properly. Since 20th Dec afternoon till now. no solution provided.
It indicates big mistake by me on choosing make my trip as my travel agent.

Attaching supporting documents & some calls for your audit purpose.

I am sincerely requesting you why my brother was penalised one day and without my notice how make my
trip/Air India Authority cancel the booking and where the confirmation of cancellation is. He also
spent some additional amount Rs 10000 /- .I need back my money ( Tkt cost Rs 16138 (tkt no - 098-
2966245522 ) +one day stay expenses Rs 10000+Excess Amount of new tkt Rs 2134= Total Rs 28272 /- .
Kindly request you to go through the case and reimburse the amount asap.

CC to my legal adviser - MR Debashis Jena

PASSENGER NAME – ASHOK KUMAR SAHOO
PNR - JBSDS
E- TICKET NO – 098-2966245522
BOOKING ID – NN2269525464263
Booking by – Pradeepta Kumar Panda (E mail - dipu_panda2006@rediffmail.com

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