Complaint Details

Status	:	Closed
Complaint No	:	0108050/2019
Category	:	Insurance
Date	:	21-01-2019
Subject Line	:	i asked for cancellation of policy but insurer failed to respond
Complainant	:	Bipin Zalariya
Address	:	SHREE RAJLAXMI 8-Vishvanagar, Mavdi Main Road, Patanjali School Street, Rajkot (Guj) 360004.
Complainee	:	Bajaj Allianz General Insurance Company Limited
Address	:	Bajaj Finserv Building, 1st floor, Behind Weikfield IT-Park, Viman Nagar, Pune 411014.

Complaint Details
Policy Number : OG-19-9906-1843-00026063

My Activa (Two Wheeler) policy was completed/expired in December 09, 2018. So I thought of taking a policy from Bajaj Allianz. And I did Inquire on Bajaj Allianz 's website and the next day I got a call from Bajaj and I took an online policy. But at that time told me that it’s not compulsory to take a PA cover of the driver so I did not take it. Looking at the policy, I felt like some details are missing so I said to him making some correction in policy. Then I showed an insurance agent the policy, telling him that this policy is not true as the IRDA rules. The PA cover of the driver is compulsory. It has given the wrong information and taken this policy.

Now, I don’t want to make any correction in my two wheeler policy because Bajaj Allianz has given policy through a wrong guidance. Therefore, I want to cancellation this policy and to take full premium and compensation and from Bajaj Allianz But he did not given a satisfactory answer even once.

I have also registered my complaint on IGMS IRDA portal With Token Number 12-18-002030, Issue No. : 75587917 but the company has updated Closure Request so that i cant not escalated on IGMS portal.

After this many times I asked him this, but he did not given a satisfactory answer even once.
Many follow-up with these email id, priorityhandle@bajajallianz.co.in, Suprava.Roy@bajajallianz.co.in, Sushma.Nalawade@bajajallianz.co.in, Ketki.Kerkar@bajajallianz.co.in, head.customerservice@bajajallianz.co.in, websales@bajajallianz.co.in, ggro@gro@bajajallianz.co.in, appellate@bajajallianz.co.in, bagic@bajajallianz.co.in but did not given satisfactory answer.

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