Complaint Details

Status	:	Closed
Complaint No	:	0108058/2019
Category	:	Travel
Date	:	25-01-2019
Subject Line	:	Unprofessionalism and Racist
Complainant	:	Salim Qureshie
Address	:	KD society, Belasis rd, Nagpada
Complainee	:	Jet Airways
Address	:

Complaint Details
Dear Ms Bagwe,
I hope this email finds in good health.
I wanted to bring to your kind notice the disrespectful and unprofessional behaviour of you supervisor Ms Sandhya at international airport.
My name is Salim Qureshi . I had a confirmed booking dated 22nd Jan'19 , 9W 580 departure time 01:40 PNR VDBEHI.
I reached at check -in counter exactly at 00:10 which was 02:30 minutes before the departure time. While I was about to receive a boarding pass I was rudely questioned by Supervisor Sandhya, " Why I came so early for the flight since the flight was delayed and now to depart at 02:40. I infoemed her that since I am regular traveller I prefer to arrive airport minimum of 02: 30 minutes ahead to have a smooth and stress less journey to the aircraft and I love to do duty free shopping.
Ms Sandhya informed me that she is putting me on earlier flight which was departing at 02:20 . I informed her that I prefer to be on my original flight and not go on any other flight. She forced me to go on earlier flight and was agitated when I told her my preference, She rudely stated that my original flight was overbooked and I will have to WAIT. I enquired her the reason for me to wait when I was very much earlier and they were still giving boarding pass to other passengers?????? for the same flight. She made a STATEMENT that I should follow her plan and do as she says. I asked her if there was any compensation if my plans were changed due to overbooking of the flight. Ms Sandhya SMIRKED at me and stated that I SHOULD be THANKFUL to her as she was doing FAVOUR on me , no such compensation will be provided . She further stated if I take tomorrows flight I may get Rs 3000 to Rs 4000 if I am after money this was very INSULTING behaviour .She further raised her voice and told me not to teach her about AIRLINE Rules and Policies. I am regular traveller and I am well aware of such kind of compensation. I was taken aback by her behaviour and was in a state of shock listening to this statement .When I insisted to be on my flight , she left the counter and told her check -in staff in Marathi , " UBHE RAHU DE YAALAA,' , thinking I do not understand Marathi. I was kept waiting till last moment for flight. I was made to feel like a trash and uneducated person . I was not on ID 90 or SRC ticket where she was doing a FAVOUR on me and asked me to WAIT. I enquired if there was a duty manager Ms Minal Naik , Ms Rhea, Ms Akruit , or any other seniors like Ms ASHA , MS Anamika , Ms Shalaka etc to give a clear picture and reason for me being unfairly treated. She stated that no such people work here and there in no DUTY MANAGER available during night shift.
I had to literally BEG for my boarding pass which was handed to me after 1hr 30 minutes which was 1:45 am. To remind you I was at check - in counter at 00:10 and the boarding pass was given at 01:45. I had to run for the flight as well went through great stress due to huge immigration line. My entire journey was unimaginably stressful , and tiresome . I was unable to do my duty free shopping nor was able to enjoy my airport journey which I was so looking forward too . This incident has left me SHOCKED and UPSET.
My questions is ," Why was I asked to WAIT despite of having confirmed ticket and other were being given boarding pass, why did she feel she was doing a FAVOUR on me??????????
I met Ms Sameera at the boarding hall and narrated the unruly behavaiour of Ms Sandhya. Ms Sameera was highly professional and patiently heard the incident . She informed me that she will look into the matter.
Our Vision and Mission Statement at Jet Airways
https://www.jetairways.com › ... › Corporate Profile › Vision and Mission Statement
Corporate Mission. Jet Airways will be renowned for reaching out to all our guests with a heart-warming spirit that is our unique Indian hospitality. We will delight our guests with genuine care and personalised quality service, along with consistent, reliable and efficient operations

The above is the VISSION and MISSION of Jet aiways , I really am wondering the way I was unprofessionally treated by your supervisor is called ," Heart Warming and Unique hospitality?????????????????????

I always preferred JET Airways and felt like a NATIONAL CARRIER and was so proud of it . I always recommended Jet to my friends and family too. However , the above incident have left me shocked , shaken and disturbed . No wonder , coz of these staff behaviour Jet Airways is loosing its business and its name in the flying world and customers are left with no choice but to go for other airline. I was forced to think of taking a low cost airline , at least I can expect this kind of behaviour from the staff.
Awaiting reply from your end before I take any further legal action.
You can get in touch with me on DXB- 00971 568976842
MUM-0091 8433762888 or via the email.

Regards,
Salim Qureshi

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