Complaint Details

Status	:	Closed
Complaint No	:	0108114/2019
Category	:	Insurance
Date	:	20-02-2019
Subject Line	:	hdfcergo - Claim Stuck policy no: 2311100383001800000, Claim: C230018395172
Complainant	:	Prashant
Address	:	E-1203, Salarpuria Sattva Melody,, Pantarapalya, Kengeri, Mysore Road
Complainee	:	HDFCERGO
Address	:

Complaint Details
I purchased the Policy No. 2311100383001800000 (Issuance, 22/11/2018, 31/12/2018 00:01 hrs To 30/12/2019 Midnight)
And while taking this policy there was no claims made in my previous policy(magma- P0118400002/4101/107178, 29/03/2018 To Midnight of 30/12/2018).
There was an unfortunate accident around 20th DEC and had to make a claim in previous policy(magma- P0118400002/4101/107178).

Unfortunate accident happened again and claim was made on new policy on (11/02/2019) which get covered in hdfcergo Policy, hdfcergo is not processing my claim saying that I have falsified information related to NCB and make 3-4times the payment.
When taking the policy on 22nd Nov, there was no claim and also And as per policy hdfcergo ​was to communicate with customer​on discrepancy and 20 days of notice, which they have not done. hdfcergo says they have communicated but when i asked them to provide the proof they were not able to furnish the same.

My car is stuck in service center from past 2 weeks and causing lots of issues.

Please help in getting this resolved as hdfcergo is not listening to logic or providing proof of communication!

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