Complaint Details

Status	:	Closed
Complaint No	:	0108124/2019
Category	:	Hospitality
Date	:	24-02-2019
Subject Line	:	Refund not received
Complainant	:	Priyanka Saha
Address	:	9/1,7th main 12th cross btm bangalore
Complainee	:	makemytrip.com
Address	:	NA

Complaint Details
Dear Consumer Forum Bangalore,

This is with regards to a flight booking that was done by me on the 7th of february through MakeMytrip.com , details given below. The Money was deducted twice for only one transaction.
I had raised a complaint with MakeMytrip.com on 8th of feb, when I was informed , refund should be done within 3 working days. However no refund was received when I raised one more complaint on the 12th of feb,2019 , which was followed by Multiple follow-up calls from my end. However , I received no proper update from the concerned vendor and was initially told that the money was not received by them.
I also checked with the concerned bank and was confirmed that the vendor (Makemy trip.com) confirmed that the amount was received by them and that it was not with the bank. I also conferenced the call with the bank and the vendor only when the vendor responded and took my complaint seriously and sent me a confirmation email saying money is with them ( email in trail attached) . This conversation happened on 14th of Feb, when the person , Shweta Sharma, confirmed the amount will be refunded back within 48 hours. From that day I had to do several more calls for follow up where I spoke with Prachi ( supervisor of Shweta as claimed by them)
where I was promised a refund ASAP.This conversation happened on 22nd of Feb. On the very same day I received a call from the account team of MakeMyTrip when I was told the Refund has been initiated.
When I acknowedged I was told I should receive the refund by a max of 24 hours time.
From then it is 72 hours and still no refund was received. However the vendor has closed the request from their side saying resolved.
I am attaching the back statement for your reference and want your help regarding this matter at your earliest convenience,



Booking ID: NF32995178309064
Booked on 07 Feb, 2019

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