Complaint Details

Status	:	Closed
Complaint No	:	0108126/2019
Category	:	Banking
Date	:	25-02-2019
Subject Line	:	Uninformed Loan processing with huge charges.
Complainant	:	Uninformed Loan Processing
Address	:	d.no 12-2-12/4 murad nagar road
Complainee	:	YES BANK
Address	:	hyderabad

Complaint Details
Hi Sir,

I am facing harassment from YES Bank on the below mentioned loan issue. Below are the list of breaches done by Farha(Sales Executive) from YES bank. I want to take it further.

1. I have requested for a loan of 2 Laksh, but it was disbursed for 4 lakhs without my confirmation or even without my knowledge.
2. It was promised with an interest rate of 10.99 for 4L and 11.99 for 2L, but it was charged as 11.99 for 4L (even though I have requested for 2L only. ).
3. She told me that the insurance charge are zero. But insurance of 11k was charged. Which is completely not accepatable.
4. I never got any call from your bank regarding these details.
5. When I ask these details , sales executive and team is calling me and harassing me by using different numbers.

I have complained this incident to RBI through online channels. They informed that at first I have to complain in nodal officer grievance. If the issue is not solved, then I can go with further steps.
Can you please address the above concern by email. So that I can proceed further. I have not received any reply from head.grievanceredressal.


Please find the attached evidence for my loan conversation with Farha (sales executive) . Ph no. 9100290945 and 9502167955.

Looking forward for your reply. Positive or negative.

Regards,
Sasikiran
9948845544

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