Complaint Details

Status	:	Closed
Complaint No	:	0108174/2019
Category	:	Travel
Date	:	30-03-2019
Subject Line	:	FLIGHT CANCELLATION
Complainant	:	ANKUSH JAJODIA
Address	:	SECTOR 13 ROHINI
Complainee	:	MAKE MY TRIP
Address	:

Complaint Details
I was booked for flight from Delhi to Vienna via Helsinki (AY122/AY1475). Unfortunately the flight AY 122 got cancelled and I was re-booked on AI 143 (Air India) Delhi to Paris and OS0418 (Austrian Airlines) from Paris to Vienna.
The initial time promised by Air India flight from Delhi to Paris was 9 hours . While checking in my baggage at T3 International Airport from Air India counter , I was promised by MR.GAURAV , the executive who tagged my baggage that i will comfortably reach Paris on time and catch my next connecting flight.
The Air India flight AI 143 got delayed, taking a total toll of 12 hours and 30 mins from boarding till landing , due to which I ended up missing my connecting flight OS0418 from Paris.
This started a series of problems for me, in which none of the airlines was ready to take responsibility to re book me on another flight to Vienna.

I am a senior research fellow in a national oncology ( cancer) institute and my presence in Vienna was quintessential.
I was the only Indian invited to the General assembly meeting of European society of oncology imaging . I missed it due to lack of thought by none other than AIR INDIA .

On Paris airport , after spending the night in frustration and anguish when we tried to approach AIR INDIA authorities in Paris airport at terminal 2A,B,C,D,E. , Only to find that there is NOT EVEN A SINGLE NODAL PERSON OF CONTACT FROM AIR INDIA TEAM . This absence was throughout that night , the next day and continued till 2 o clock in the noon , spanning a total of 18 HOURS !! Majority of airlines were functional 24*7 in Paris airport namely Air France and Austrian airlines but they refused to accommodate me in any flight till they get a green signal / Nod from any Air India authority.
During this period all calls made by local and international SIM cards were not picked up by AIR PORT MANAGER - TEAM AIR INDIA. The cargo team picked up the phone only to rudely reply that they were not responsible for any such query. They refused to provide us any flight to Vienna from Paris. They were incivil in their behavior and treated me complete lack of empathy and inconsideration. I received no assistance from them.
At this point I did receive an e-mail from one Mr. Didier Gras , who very bluntly blamed Austrian airlines . In my common sense and well preserved thought why would Austrian airlines delay its schedule departure , irrespective of the fact any passenger (customers) have arrived or not.
After struggling with them, finally I booked ticket to Vienna with another airlines (VUELING ) at my own expense. This cost me a lot!

My complaints are as follows:

1. I initially spent 33,804 rupees on Finn-air booking, and ultimately was made to travel in a 20,250 rupees Air India flight for which no accountability is taken.
2. Due to continuous absence of any nodal contact / denial by authorities from Air India front line executive (Mr Didier Gras) at Paris airport, I ended up booking a 220 euros flight to Vienna. I ended up arriving in Vienna almost a day late from my actual time of arrival which caused me financial, physical as well as mental harassment.

I demand compensation of the above mentioned items.
I would like you to give an impartial assessment of my situation and redress my concern.

Replies