Complaint Details

Status	:	Closed
Complaint No	:	0108222/2019
Category	:	Entertainment & Recreation
Date	:	24-04-2019
Subject Line	:	OVERCHARGING, VIOLATION OF TRAI ORDER, MISGUIDING CONSUMERS
Complainant	:	RASHMI RAYU MAHAMBARE
Address	:	102, PRATIKSHA CHS., SECTOR 5, CHARKOP, KANDIVALI W
Complainee	:	IndusInd Media 7 Communications ltd
Address	:	IN Centre, 49/50, 12tH Road, MIDC, Andheri (E), Mumbai - 400 093.

Complaint Details
My Complaint -

I am your existing customer (Your Cable Network Partner - "SAAJ CABLE VISION") STB S/N : 122121642651314.



I informed "SAAJ CABLE VISION" to provide me following channels -



1. STAR HINDI VALUE PACK (12 CHANNELS) - Rs. 49

2. ZEE FAMILY PACK MARATHI SD (20 CHANNELS) - Rs. 39

3. SONY HAPPY INDIA PLATINUM (17 CHANNELS) - Rs. 69

4. COLORS WALA MAHARASHTRA BUDGET (13 CHANNELS) - Rs. 25



PLUS - FTA CHANNELS



26 DD Channels



+



1. B4U MOVIES

2. 9X JHAKAAS

3. AASTHA

4. BTVI

5. CINEMA INDIA

6. MAHA MOVIE

7. MOVIE HOUSE

8. RAINBOW MOVIES

9. REPUBLIC TV

10. SAAM

11. SANGEET MARATHI

12. TV9 MARATHI



TOTAL CHANNELS - PAY CHANNELS 62 & FTA CHANNELS 38 = 100 CHANNELS.



The above channels cost Rs. 182 (pay channels) + Rs. 130 = Rs. 312 + Rs. 56.16 (GST @ 18%) = Rs. 368.16



To my above request I received reply from "SAAJ CABLE VISION" on my whatsapp no. as below -



"We don't have rights till to remove channel from foundation pack so u will have to pay to ncf charge amount 60 rs

182+130+60=372+67



439"



This reply clearly indicates that " IN DIGITAL" has not carried out required changes as per "TRAI NEW ORDER" and for which all the consumers of "IN DIGITAL" are charged illegally all over the country.



Please refer to my complaint dated 09.03.2019 against "SAAJ CABLE VISION" as -



"This complaint against above referred cable operator on following issues :-

1. Misguiding the consumers on channel selection
2. Always intended to extract extra NCF amount
3. Not providing full & detail information on the printed new forms
4. Exploiting consumers for their lack of knowledge
5. Very rude & arrogant

If required more information on the above points, please contact me.

Regards,

Rayu Mahambare
9869468851"

You did not pay any heed to my above complaint.
For your information, I have placed a complaint No. 3623233 with your "Consumer Grievance" helpline - 18602126456 with Ms. Hayat and also with Mr. Shadhan.

You are hereby requested to do the needful at the earliest. Further stop overcharging immediately and refund the excess amount your partners have charged to your consumers immediately to avoid future consequences.

Thanking you

Rashmi Mahambare

Replies