Complaint Details

Status	:	Closed
Complaint No	:	0108246/2019
Category	:	Automobile
Date	:	03-05-2019
Subject Line	:	Refund of Booking amount Rs 373683/-
Complainant	:	Zahoor Sideeq Lone
Address	:	16 Anandbhavan
Complainee	:	Kiran Motors Maharashtra
Address	:	Vikas Center, Shop No. 3,4,5,6, & Basement B-011 /B020, 106, SV Rd, Santacruz Wes

Complaint Details
On 16/03/19: Booked New wagon R CNG with Partial Payment of Rs 373683/-
23/03/19: Got an SMS stating the premium for the insurance has been received for your car, however no insurance company ever contacted me in this regard to get my consent.
25/03/19: I changed my mind and contacted Kiran Motors for cancellation of my Booking and refund.
31/03/19: I texted the same intent to the sales representative.
10/04/19: Raised a Complaint with Maruti Suzuki Customer care.
11/03/19: received the email from Kiran Motors confirming the processing of refund and would take 10-15days for refund.
24/04/19: I again wrote to Maruti Suzuki at contact@maruti.co.in with all the details.
25/04/19: I got another email from Kiran Motors with details of cancellation charges against the insurance and another 10-15 days for processing (email is attached herewith)
It may be noted I never authorised any insurance company for this insurance and how can insurance be made against a car which is yet to be registered for a consumer.
I have been continuously persuing for the refund of my money but Kiran Motors does not seem to have any intension of returning my money.
Kindly Help me

regards
Zahoor Sideeq

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