Complaint Details

Status	:	Closed
Complaint No	:	0108272/2019
Category	:	Insurance
Date	:	15-05-2019
Subject Line	:	Close the claim on their own and now denying the claim stating that policy is expire
Complainant	:	Amit Parab
Address	:	1/8, Sofi Mahal, Ganeshgalli, Lalbaug
Complainee	:	OneAssist Consumer Solutions Private Limited
Address	:	709, Acme Plaza, Andheri kurla road, Andheri (E)

Complaint Details
I had purchase insurance for my TV from Oneassist. in March 18,2018

On Dec 8, 2018 I had register my claim for LCD panel repair as it was having line on it. For the same issue they have opened 5 claims and closed as unresolved stating that customer is not ready to pay additional amount where as I was ready to pay the difference. I have just ask them to show the part authenticity and product warranty for which they are never ready but in reality the part was it self not available with Samsung India and these guys planning for some grey market JUGAD which was very cheap. Every time I request for product and warranty and they have closed the claim stating customer deny. One fine day I came to know the Oneassist is going to pay me the amount for the same as per policy for which I was ready and after long followup with Anupam Patra and suddenly I came to know that my claim accidentally got closed. When I tried to reopen that claim I came to know that my policy got expired and I will not get any claims for this. Where as this claims were there for past 4 months and now they denied every thing,

Also the visit charges of Samsung service engineer paid by me that also I haven't got back as refund.

So basically this company and it's staff is pure fraud and not there to help.

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