Complaint Details

Status	:	Closed
Complaint No	:	0108359/2019
Category	:	Service Provider
Date	:	30-06-2019
Subject Line	:	Concealment of True rules and fooled the consumer
Complainant	:	Adv. Aaliya Memon
Address	:	160/162, Samuel Street, 4th Floor, Masjid Bunder West,Mumbai-400009
Complainee	:	DishTv-DTH
Address	:	Dish TV India Ltd. FC - 19, Sector 16A, Film City, Noida, Uttar Pradesh,India. Pin code-201301

Complaint Details
I booked dish tv My VC number is 02538232507. I had a call from sales representative and he stated I will have to 1590 after installation. As per the DIshtv advertisement 1590 is for HD connection as per their offer. I have been installed with SD set top box and was not informed that since HD is unavailable, I am being given SD set top box. Now as per geniune service providers undertsnaidng i placed a complaint for conversion to HD to which they have denied. I have been charged 1590 for standard defination whereas the website offer clearly shows 1490/- They have charged 100/- extra and now the company being a thief is not ready to accept that they have concealed the truth that SD connection is for 1490 and charged me for High Defination (that is Rs.1590/-) but given me SD connection.
The sales representative said 1590 for the new connection as i have placed connection request for HD now they are giving statements that online booking is for 1590/- whereas no where it is mentioned that this offer is only for online payment customers. This is pure thug act and this is a voilation of rules of the Consumer Protection Act. I demanded a conversion to HD as they have already taken extra money but they refused. I demanded waiver of Rs.100, They are not ready to waive off and are saying that they are correct and they will not refund. I have been fooled and cheated. DISHTV is a very unrelaible company one can ever come cross with.
As per conusmer act rules- A consumer should be given complete information even by a sales representative and also by the technician but DISHTV staff has all after thoughts and do not stay loyal with the advertisement they show and put on their website.Please find the screenshots of the Offer as mentioned in their advertisement.

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