Complaint Details

Status	:	Closed
Complaint No	:	0108361/2019
Category	:	Service Provider
Date	:	02-07-2019
Subject Line	:	Customer ID 1124231359 - 10MBps 3 month subscription
Complainant	:	Keertesh MC
Address	:	Krishna Reddy Layout, 1st main road, Konappana Agrahara
Complainee	:	Tikona
Address	:

Complaint Details
I complained more than 20 times to the customer care of Tikona company no responce from the concern team or the department. I even sent mail to CEO, CTO but no action has been taken. The customer care service is worst, executive are not ready to help the customer in a timely manner. Each time when I call customer care executive will ask for 24-48 hours time. This is the 12th day I satrted facing issue. I am getting automated IVR call that my issue is resolved and they are closing my ticket without solution. I am attaching screenshot of my speed test and email sent to CEO, CTO of Tikona for your reference. Please help me to cancel my subscription and refund my money back.

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