Complaint Details

Status	:	Closed
Complaint No	:	0116253/2019
Category	:	Service Provider
Date	:	29-08-2019
Subject Line	:	internet connection.
Complainant	:	Prashant Nawle
Address	:	Flat no.6 A-Wing Balaji Complex Vinayak Nagar Galli no.3 pimple gurav Pune
Complainee	:	Tikona
Address	:	Shop A-8, Castalia, Shiv Sai Ln, Near SBI Bank, Pimple Saudagar

Complaint Details
I had got tikona connection on dated 14th Aug 2019 and installed on dated 16th Aug 2019.

I am facing issues from last two days I had raised complaint but no one respond to complaint even customer care just told me our technical team working on this we will update you shortly but no one update properly what the hell going on if not possible os give be return back money.
I had calling from last 2 days but no respond and every 2 hours we are working on your complaint no.1-7276228249 this massage drop first they told mr 8 to 24 hours I accept but on 2nd day the same thing give us 2 hours or 6 hours.
see this type of service I was not accepted. when I applied for connection so sales person told me demo not given or demo stop so I understand and take connection for home and I paid 6 months amount in advance I'm tenant that why they told me pay 6 month amount which is Rs.4200/- I asked for monthly basis but they told me no sir company have police for tenant so I paid and they promise me sir our network very strong and you will never face issues.

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