Complaint Details

Status	:	Closed
Complaint No	:	0116257/2019
Category	:	Consumer Goods
Date	:	02-09-2019
Subject Line	:	ILLEGAL SALE OF GOODS NOT MEANT FOR RETAIL SALE
Complainant	:	PALLAB MUKHERJEE
Address	:	B 304 CHITTARANJAN PARK
Complainee	:	SAMSUNG INDIA
Address	:	A 233 OKHLA INDUSTRIAL AREA

Complaint Details
This is a complaint against Samsung India for fraudulent selling of goods not meant for retail sale. Samsung product part number GH 98-40350A for Gear VR headset mentions " NOT FOR RETAIL SALE " was sold to me on 30 August 2019 by Samsung Authorized Service centre located at A-233 Okhla Industrial Area, Phase 1, New Delhi 110020. The Samsung product clearly mentions " NOT FOR RETAIL SALE " on the packaging however the product was still sold as per the attached Invoice number 1811819A019100 at a cost of INR 298.91 which is illegal since products marked is not meant for retail sale and cannot be sold. Secondly there was an additional cost of INR 236.00 charged to us for labour cost without providing any additional repair or service. There was no product that was serviced / repaired or replaced so this charge of INR 236.00 has been illegally overcharged by Samsung India. I would like to lodge a complaint for cheating, overcharging and fraudulent selling of goods not meant for retail sale. Attached please find the necessary documents for your kind perusal.

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