Complaint Details

Status	:	Closed
Complaint No	:	0116339/2019
Category	:	Travel
Date	:	31-10-2019
Subject Line	:	denied hotel accomadation within a month after making prepayment
Complainant	:	Dr Shyam Singh Inda
Address	:	naac staff quarters
Complainee	:	make my trip
Address	:	MakeMyTrip India Pvt. Ltd. B-36, First Floor, Pusa Road New Delhi - 110005 India

Complaint Details
THE GRIEVANCE IS RELATED TO BELOW MENTIONED ISSUES. 1) THE BOOKING FOR HOTEL NAME OYO 7846 HOTEL PRINCE GARDENIA FROM 20TH SEPTEMBER TO 30TH SEPTEMBER WHERE I DID PREPAYMENT MORE THAN WEEK AGO I WAS DENIED ACCOMMODATION BY THE PROPERTY OWNER STATING THAT THERE IS NO SUCH ACCOMMODATION IN YOUR NAME AND WE HAVE NOT RECEIVED ANY PAYMENT FROM MAKE MY TRIP DESPITE MAKING PAYMENT ONLINE AND WHEN CONTACTING THE MAKE MY TRIP THEY KEPT US STRANDED US FOR FIVE HOURS AND THEN INFORMED THAT WE DO NOT HAVE ALTERNATE PROPERTY YOU MAY KINDLY BOOK WE WOULD REIMBURSE YOU THE AMOUNT. 2) HOTEL NAME HOTEL CITY PALACE IN DEHRADUN WAS BOOKED FROM 19TH OCTOBER TILL 20TH OCTOBER WHEREIN PREPAYMENT WAS DONE 15 DAYS BACK FOR WHICH THE PROPERTY DEALER ON REACHING HOTEL DENIED ACCOMMODATION STATING WE DO NOT HAVE ROOMS AND NO PAYMENT HAS BEEN MADE BY MAKE MY TRIP I WITH MY 9 FAMILY MEMBERS AND ONE SMALL CHILD WAS STRANDED FOR MORE THAN 6 HOURS IN EXTREME WINTER WHEREIN THE MAKE MY TRIP PEOPLES WERE LEAST CONCERNED AND I CALLED THEM MORE THAN 60 TIMES WHEREIN LATER ON IT WAS TOLD YOU KINDLY SEE ALTERNATE PROPERTY WE WOULD PAY FOR IT BUT THAT WAS A BRUTAL LIE WHICH THEY HAVE DONE YET. 3) PROPERTY NAME HOTEL SAHAJ VILLA IN UTTARAKSHI FROM 21ST OCTOBER TILL 23RD OCTOBER WHEREIN PREPAYMENT WAS GAIN CONFIRMED AND BEFORE ONE DAY CONFIRMING WITH MISS PRITI OVER TELEPHONE THAT WE WOULD BE REACHING THE PROPERTY KINDLY CONFIRM THE ARRANGEMENTS WE WERE DENIED ACCOMMODATION UPON MAKING REQUEST AND SEEING THE OWNER ALLOWED ACCOMMODATION ON ONE CONDITION BEFORE LEAVINGS KINDLY MAKE PAYMENT AND SAME WAS COMMUNICATED TO MAKE MY TRIP OVER MORE THAN 40 TIMES WHICH THEY HAVE NOT DONE YET BUT THEY CLAIMED LATER ON YOU WERE ACCOMMODATED I WAS BECAUSE BEING A GROUP A OFFICER IN CENTRAL GOVERNMENT I WAS ALLOWED BY HOTELIER AS A COURTESY NOT BECAUSE OF MAKE MY TRIP. AS ON DATE I HAVE CALLED FOR MORE THAN 100 TIMES TO MAKE MY TRIP AND HAVE GONE THROUGH MENTAL TORTURE AND PHYSICAL HARRASMENT WITHIN A MONTH THRICE WHEREIN THE BELOW MENTIONED PERSONS 1) yOGISHA sHARMA 2) pRAVEEN SINGH rAWAT 3) aBHISEK 4) Santosh 5) Trapti 6) Kashish 7) Venkyatesh promised to resolve my issue but its more than 11 days and they keep on tellin we tried calling you were not reachable now they are telling they will refund me 8500 rs only. Being a citizen of india and a central government i want strict actions to be taken against these fraud comapny causing immaterial trouble to me and my entire family and i would like to sue the company for more than 2 lacs rupees.In spite of making numerous calls to MMTbut every time they had the same thing to say. That they have written to the concerned department and it is on priority and the issue will be resolved soon When I asked to talk to a senior, I was told that they cannot do so as I did not have an extension number. I also wrote to hotelservice@makemytrip.com numerous times, but have just received a standard reply. If the booking was not changed in next 12 hrs, then this booking would be null and void as it will be of no use to me. I would have to make a new booking at the hotel and make full payment again its been horrible experience being prime customer such unprofessional ism and ertaic behavior i have faced and they make fake promises.

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