Complaint Details

Status	:	Closed
Complaint No	:	0116363/2019
Category	:	Banking
Date	:	17-11-2019
Subject Line	:	Undue charges and harassment
Complainant	:	Bibhu Datta Rout
Address	:	145, Powai Plaza, Powai
Complainee	:	ANI Technologies Private Limited
Address	:	414, 3rd Floor, 4th Block, 17th Main, 100 Feet Road

Complaint Details
The company ANI Technologies Private Limited is commonly known as OLA Cabs.

I have been a premier customer with them for 5 years. There was no issues with the cab company. 8 months back, they changed my services to wallet service without my consent. There no KYC done, no documentation and no consent from me. I had multiple discussions with them, which resulted in no fruitful outcome. They even charged me fines, which was absolute unwarranted and unethical.

The situation became worse, when the call center guys started calling 5-6 times daily threatening me of legal action, where as actual legal action should have been on OLA.
All of a sudden, I received a message that, a legal case has been filed against me. When I enquired, they are not providing any information and every day they kept threatening me.

It's very disturbing and they are doing this kind of harassment to a lot of people like me.
Please find some communications attached. Further information can be provided as required.
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Hi Malini,

As discussed today, I need answers for the below questions.

1. How did you guys change my wallet services to postpaid ones? As I understand I never opted for it.

2. Without KYC, which is as per RBI, you cannot act as a bank and charge fines or late fees in payment-related services. When did I give my KYC to you?
It's illegal, as I understand.

3. I received a message that a case has been filed against me and after two days another message, a legal case would be filed. Which is correct?
The case has been filed or would be filed?
I need details of the case (Court, Lawyer, Charges) of the case that has been filed against me if at all you guys have filed.

Please reply to the above questions over email.

As discussed with you, you have already lost one customer, who was using OLA services every week 2-3 times for several years.
For the last 6 months or so, I have stopped using your services.
If you have followed ethical practices, you would have earned at least 50K through me in the last 6 months, which never happened.
You were interested in garnering some Rs200 fine, which was outcome of your unethical practices.

If you see all my historical books, I was using only OLA prime. But you guys never bothered to retain your premier customer.
I contacted your co-founder Bhavesh as well. He also gave a deaf ear to all communications. I had pasted the communication with him, in my previous communication. To add, you guys kept on calling me from some automated caller 5-10 times a day, which is horrible chasing and disgusting.

Rs2000 is nothing for me, nor for OLA.
But I need these practices of your esteemed company to be addressed in the correct fashion.
If I don't get a satisfactory reply, I will all historical communications with OLA would be put in social media and I will invite people who are equally affected my using OLA malpractices.

I hope you don't discard the power of a common man.

Regards,
Bibhu
CEO & Co-founder, StoryMirror
https://storymirror.com
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