Complaint Details

Status	:	Closed
Complaint No	:	0116382/2019
Category	:	Credit Card
Date	:	30-11-2019
Subject Line	:	FRAUD CASE : UNWANTED LOAN
Complainant	:	MANIK DAS
Address	:	86/6, KK ROYCHOWDHURY ROAD, KOLKATA
Complainee	:	BAJAJ FINSERV
Address	:	BAJAJ FINSERV LTD

Complaint Details
1. Sir, I am MANIK DAS, a Retired Defence personnel. I got a new (replaced) Bajaj Finserv Super Card No XXXX XXXX XXXX 7586. Before my activation, one person Mr Ashok Chohan, Senior Executive from Salt Lake Branch, rang me on 17 Oct 2019 and compelled me to activate the card that day lest I would be penalized for Rs 1100/- and accordingly he forced me to download Bajaj Wallet and Anydesk from play store. However, I objected not to do that, but he forced me to activate the same, telling password, OTP etc. In the meantime, I got some doubt and accordingly asked him to through the call to his Senior Officer. Accordingly, Mr Rahul Kumar from Pune Office, has been introduced to me. He assured me that they are the right persons from Bajaj Finserv and nothing to worry. I activated both Bajaj Wallet & Anydesk and asked him whether above Rs 1100/- would be further charged from me. He again assured me that no amount will be charged from me as I have activated the new card.
2. On 17 Oct 2019 I have been disbursed Rs 10,000/- vide Loan acct No 410WLTFH770092 of gift voucher and on the same day Rs 10,000/- has been credited and debited through the Bajaj Wallet and its installment (EMI) of Rs 1,775/- has been deducted from my SBI Account on 02 Nov 2019. However, I have not taken any kind of such loan and neither any amount has been deposited with my Bajaj Wallet till date.
6. On 29 Oct 19, I have forwarded complain/email to wecare@bajajfinserv.in & supercardservice@rblbank.com, however they have confirmed receipt of the above and sent me the service request number – SR22649029. On 08 Nov 19, I have informed the total matter to Mr. Chanchal Sarkar, Area Station Manager through mobile, email and wtsp. He suggested me to visit Office of Salt Lake for solution. Copy of all emails sent/attached please.
3. Accordingly, I visited Office of Bajaj Finserv, Salt Lake, Kolkata-700091, but they are totally indifferent and helpless. As per them, some one has made me fool and they do not have any employee as mentioned above. The fraud men withdrew gift voucher of Rs 10,000/- and might have sold to other.
3. From the above, following things arise in my mind :-
(a) How the fraudmen came to know my Credit Card No ending 7586 ?
(b) How the fraudmen came to know that my new Credit Card of Bajaj Finserv reached to me and not activated ?
(c) After reporting the matter to the Bajaj Finserv, no immediate action has been taken, why ?
4. My assumption :-
(a) Persons from Bajaj Finserv, itself may be involved in this fraud case.
(b) Matter reported even to Area Station Manager, Mr. Chanchal Sarkar, he did nothing, making undue delay of 5 days and instead guided me to go to the Office of Salt Lake, they might solve the matter. But nothing done.
5. Without my consent and without having taken any loan as mentioned above, how the loan sanctioned and disbursed, gift voucher sold ---- quite not understood.
Thanking you,
Manik Das
Kolkata (WB)
9830790323/7003166080
Email : manikdas473@gmail.com

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