Complaint Details

Status	:	Closed
Complaint No	:	0116392/2019
Category	:	Others
Date	:	18-12-2019
Subject Line	:	Product found defective -No replacement/ refund provided
Complainant	:	Shailesh Kaul
Address	:	Flat no 302, Block C1 Dreams Estate Handewadi road hadapsar pune, Dreams Estate. Pune 411028 Maharashtra
Complainee	:	Vu Televisions
Address	:	Vu Technologies Pvt. Ltd., Vu Televisions, Vu Center, 29, MIDC Central Road, Andheri East, Mumbai- 400093 ,India

Complaint Details
I have noticed some playback and picture quality issues with my TV. The TV is producing the incorrect colors in 4k videos and the playback speed is fast by default for all content. After noticing these issues i lodged a complaint in the Vu customer care on 25 November 2019 bearing a call no.VU576611 but no resolution has been provided yet. Engineer visited to check the issue once and acknowledged the issue but didn't provided me with any resolution saying he will talk to the manager .Then I contacted the manager and he too acknowledged the issue and told me they are talking to the technical team about that but didn't provided me with any resolution or any estimated time for resolution. I contacted the customer care and took a follow up more than dozen times, but i was not provided with any resolution. After that i esclated this issue via email but still no resolution was provided. I have requested them to replace my Tv but the are not replacing my tv neither are they giving me any satisfactory response. They did'nt even replied to my multiple email that i sent them. I request the concerned authorities on this forum to help me out and provide me with the replacement of TV or a full refund. I have attached the relevant documents here

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