Complaint Details

Status	:	Closed
Complaint No	:	0116409/2020
Category	:	Travel
Date	:	03-01-2020
Subject Line	:	Fraud company & want our money refunded back
Complainant	:	Kuresh Firoz Firozi
Address	:	WINSDOR CHAMBER ,CAWASJI PATEL STREET
Complainee	:	KPKREGALCOP DESTINATIONS MANAGEMENT SERVICES PRIVATE LIMITED (Regal Destinations)
Address	:	Level 1 , Ginger House , Raghuvanshi Mill compound, Lower Parel west

Complaint Details
We Zenobia & Kuresh Firozi would request your office to look into the matter & take action on this Fraud company "KPKREGALCOP DESTINATIONS MANAGEMENT SERVICES PRIVATE LIMITED" (REGAL DESTINATIONS) LOWER PAREL BRANCH, MUMBAI 13. As this company are fooling customers, telling lies,false promise & not telling all the facts after taking the full amount & telling us to sign the agreement which was not told  by their staff members & Manger before finalize their deal. It all started on OCT 2018 when we visited STERLING CINEMAS MUMBAI to watch movies ,where there were sales person of the above company ,were asking to fill up the form of our details to enter a prize draw & we gave our details & next day we received a call that we have won & come to the office to collect the prize.We went to office & told us that we will have 40 minutes presentation of the company & then only you will receive free gifts.So the sales executive started to explain company different hotel booking plans & told that you will get a GOLD MEMBERSHIP CARD in our name if you finalize our company deal & asked if any hidden cost after the payment & they said no. So we did payment of Rs 90,000 by bank card for membership for 5 years.After the payment of Rs 90,000 was done they gave us a Rs 100 Stamp paper Agreement to sign,which was already made ready with our Name written & signed by the manager.We were shocked when we were given agreement to sign & we asked the sale execute that you had not told us anything about the agreement to sign & only mentioned GOLD MEMBERSHIP CARD before taking the full amount from us.They told if you don't sign the agreement today your amount paid will be void & will not be refundable-.So after reading through the agreement we came across many clauses & extra payment to be paid when booking hotel room such as 'TPN'(Tax Per Night )of Rs 12,960 per trip  for 5 years.This was extra money to be given on the amount we paid of Rs 90,000 .  We are trying to take back Rs 90,000 back in our bank A/C ,but they are refusing to give it back & we have not taken any service from them as they are fraud company & fooling many customers & taking amount from them.Please take action on this company immediately before they do more fraud to other people & we want our full Amt of Rs 90000 as they are not giving any services & not picking up our phone calls & not replying my emails. Reply me to take action by your side.Regards Zenobia & Kuresh Firozi

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