Complaint Details

Status	:	Closed
Complaint No	:	0116477/2020
Category	:	Service Provider
Date	:	24-01-2020
Subject Line	:	I handover my SONY XPERIA XA1 ULRA mobile at Sonnet care Indirangar, Bangalore on 4th January 2020. I clearly told them my mobilebattery pin is defect
Complainant	:	Nishit shukla
Address	:	2252 /A, 2nd floor, 22nd Cross Rd, Banashankari 2nd stage, near Uphar Sagar hotel
Complainee	:	Sony India
Address	:	No. 237/240, 13th Cross, Chinmaya Mission Hospital Rd, behind Shanthi Sagar Hotel, Indiranagar, Bengaluru, Karnataka 560038

Complaint Details
I handover my SONY XPERIA XA1 ULRA mobile at Sonnet care Indirangar, Bangalore on 4th January 2020.
I clearly told them my mobilebattery pin is defective and needs to be replaced.

initially they said it will take 7 working days to repair.
Now its been more than THREE WEEKS and everytime when I call they said we did not received part yet.
They don't commit to words,It was just Battery PIN issue and it has been THREE weeks i hv nt been updated about the issue in phone, they are lingering on the issues, every new representative picks up and i have to narrate the complain from beginning, and say we'll call u back, no call ever from their side, they are simply misleading and are not even updated.

JOB no- W120010400061

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