Complaint Details

Status	:	Closed
Complaint No	:	0116516/2020
Category	:	Food & Beverages
Date	:	10-02-2020
Subject Line	:	FOUND A PIECE OF METAL IN MASALA DOSA
Complainant	:	VAISHALI MODI
Address	:	DB WOODS,C-3501,GOKULDHAM,KRISHNA VATIKA TEMPLE,GOREGAON EAST.
Complainee	:	HAS LIFESTYLE LTD.
Address	:	INORBIT MALL,2ND FLOOR,MALAD WEST.

Complaint Details
RESPECTED SIR / MADAM, ON 3RD FEB 2020,MY HUSBAND ASHISH MODI ORDERED A MASALA DOSA IN SOUTH BOMBAY OUTLET IN INORBIT MALL,MALAD WEST AT 21:18 HRS..WHILE EATING THE DOSA,I STARTED FEELING SOMETHING HARD IN MY MOUTH.ALSO STARTED FEELING BURNING & VOMITTING SENSATION.ON REMOVING THE MASALA DOSA BITE FROM MY MOUTH, I FOUND A PIECE OF METAL IN IT.DONT KNOW WHAT IT IS EXACTLY,MY HUSBAND WENT TO THE COUNTER OF SOUTH BOMBAY AND TOLD THEM ABOUT IT.THEY SEEMED TO BE VERY CASUAL ABOUT IT AND SAID THAT IT IS A PIECE OF THE METAL SCRUBBER USED TO CLEAN THE UTENSILS.THIS WAS VERY ANNOYING AS THIS IS THE LAST THING EXPECTED IN SUCH A BIG MALL.WE ASKED THEM TO CALL UPON THE MANAGER OF THE OUTLET.MS.ALEX,WHO IS THE MANAGER WAS NOT PRESENT ON DUTY.THE MANAGER WAS TOLD THAT THERE IS SOME METAL PIECE FOUND IN PAVBHAJI.WE ALSO CALLED UPON THE MALL MANAGER ON DUTY.MR.VYAS WHO WAS ON DUTY CAME AND APOLOGISED FOR THE WHOLE EPISODE.HE ALSO SHOUTED ON THE "SOUTH BOMBAY" OUTLET GUY THAT, HE HAD WARNED THEM EARLIER THREE TIMES THAT THE METAL SCRUBBER WAS NOT TO BE USED IN THE KITCHEN.HE JUST DID ACTING OF ASKING THE OUTLET TO CLOSE THEIR LIGHTS AND NOT SERVE ANYMORE TO ANYONE.BUT IT WAS ANYWAYS 10.15PM TILL THEN WHICH IS THE FOOD COURT CLOSING TIMINGS.AFTER STRESSING ON HIM FOR LOT OF TIMES,THAT WE WANT TO PUT AN OFFICIAL COMPLAINT,HE PRODUCED THE COMPLAINTS BOOK AND SAID THAT WITHIN 24HRS. YOUR COMPLAINT WILL BE ADDRESSED AND YOU WILL GET A CALL.ITS 8TH DAY TODAY AND STILL THERE IS NO COMMUNICATION NEITHER ON EMAIL NOR ON MOBILE.SUCH NEGLIGENCE AND ARROGANCY IS VERY BAD. IT MAY HAVE HARMED ME VERY BADLY.I WAS HORRIFIED AND STRESSED WITH THIS INCIDENT THAT I COULD NOT EVEN SLEEP PROPERLY FOR NEXT TWO NIGHTS.ATTACHING THE FOTOS OF THE COMPLAINT AND THE MASALA DOSA WITH THE METAL PIECE KEPT ON IT.PLS TAKE STRICT ACTION AND IMPOSE HEAVY FINE TOO ON THE SOUTH BOMBAY OUTLET AND INORBIT MALL TOO. AS IT HAS CAUSED LOT OF MENTAL STRESS,AND AGONY TO ME AND MY HUSBAND.HOPE THAT YOU WILL INVESTIGATE THIS MATTER AND GIVE ME JUSTICE AS A LAW ABIDING CITIZEN OF THIS GREAT COUNTRY. THANKING YOU,
VAISHALI MODI

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