Complaint Details

Status	:	Closed
Complaint No	:	0116549/2020
Category	:	Travel
Date	:	21-02-2020
Subject Line	:	Frequency Of Metro Trains in peak hours and normal hours
Complainant	:	Salil Yeragi
Address	:	24/C,27/B, Mazagaon Terrace
Complainee	:	Reliance Mumbai Metro
Address	:	Ghatkopar Metro station

Complaint Details
Dear Team,

Recently the Mumbai metro owned by Reliance, has increased the lead time between two trains from 4 minutes to 10 minutes. Further more they have also reduced the peak time hrs from 8.30 to 10.00 a.m.

This is creating a chaos especially on Ghatkopar station due to the number of passengers travelling during this hours.

The trains are so crowded that it is becoming impossible to travel.

When contacted the customer support they inform us that it's an order from management due to profitability issues.

I strongly request you to please take a note of it and ask the metro team to get back to the original timings and frequencies.

It is a matter of Human rights and Human safety.

Hope to see a support from your end.

P.S. Its worse than how animals are transferred.

In case you need any further information, please get in touch with me.

A request from a common man to the government we believe in.

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