Complaint Details

Status	:	Closed
Complaint No	:	0116736/2020
Category	:	Consumer Goods
Date	:	14-04-2020
Subject Line	:	Refund not credited
Complainant	:	Parshva Shah
Address	:	302, Anand Laxmi, Prathana Samaj Road,, Vile Parle East, Mumbai-400057
Complainee	:	Big Basket
Address	:	302, Anand Laxmi, Prathana Samaj Road,

Complaint Details
Hi, I had ordered 17 items on 29/03/20 and it was scheduled to be delivered on 31/03/20. Out of the 17 items they cancelled 8 items and didn't even bothered to refund my money back to my account.
When I asked them when will I get my refund back, they said that it would take 7-9 days to process the refund. Okay I waited for 9 days but still I got no response from my bank regarding my refund.
So I again asked them about the refund but still I got the same answer.
I know these are testing times but does it takes 14 days to refund a small order amount. This tells a lot about their business ethics.
I hope you will look into the matter and help me out with my refund, as I am not the only one who has issues with this company there are several other consumers who have the same issues

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