Complaint Details

Status	:	Closed
Complaint No	:	0116751/2020
Category	:	Travel
Date	:	21-04-2020
Subject Line	:	Complaint against refund from EaseMyTrip due to COVID-19
Complainant	:	IQBAL HUSAIN ADAM UMARJI VALI PATEL
Address	:	BHARUCH
Complainee	:	EASEMYTRIP
Address	:

Complaint Details
Respected sir / madam,

I would like to inform you that I had booked air ticket from Jeddah to Bombay on 6th March 2020 from EaseMyTrip and travel date was 07th March 2020 but due to corona-virus ( COVID-19 ) Jazeera airlines had cancelled the flight on my travel date ( 07th March 2020 ) that is why I could not travel in Jazeera airways.

My flight details are given below :

Flight Name : Jazeera Airways
Refund reference no : 63393059
Refund Date : 7th March 2020 ( From Jazeera Airways )
Booking ID : EMT71571787
AirLine PNR : D24PQY
Ticket Number : 4863760167532/1/1
Travelling Date : 07th March 2020
Passenger : Mr. IQBAL HUSAIN ADAM UMARJI VALI PATEL
Booking Amount & Refundable amount : Rs. Rs. 10569.00


I have talked many times to Jazeera Airways to refund the amount but Jazeera Airways told me that we had already refunded SAR 576.60 ( Rs.10569/- ) to your travel agent EaseMyTrip on 7th March 2020 with refund reference no : 63393059 . But after more then one months from refunded date by Jazeera to EaseMyTrip, I haven't received any refund amount from EaseMyTrip until now in my original payment mode.

In conclusion, I have attached e-Ticket with cancellation of my flight from the Airline with refund screen shot and refund email from Jazeera in this email for your better information. I humble request you please refund Rs.10569/- as soon as possible in my original payment mode.

Warm Regards,
Mr. IQBAL HUSAIN ADAM UMARJI VALI PATEL

Mo : 8488986849 / 7990842573

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