Complaint Details

Status	:	Closed
Complaint No	:	0116792/2020
Category	:	Travel
Date	:	29-04-2020
Subject Line	:	Change in ticket prices - paid higher, now the website shows reduced price for my ticket (flight not opeational due to lockdown)
Complainant	:	Divya Gandhi
Address	:	Delhi
Complainee	:	EaseMyTrip
Address	:

Complaint Details
I sent this complaint to EaseMyTrip.

Hi,
This is to raise a concern regarding my ticket booking [PNR:DE8NQY]. I had originally booked the ticket for 24th March, 2020 and I paid INR 5675 (please see the trailing mail). However, once the lockdown was announced, I rescheduled it (paid additional rescheduling fee) for 25th April, 2020. Given the current situation, the flight could not be operational.

The website says I should cancel the booking from my end, to which I saw that the ticket amount for this PNR shows in amy EMT account as INR 2209, whereas I had paid INR 5675 for it.

Why is there this difference?
Attaching screenshot of the booking/invoice. The website is not generating pdf of the invoice.


To this, I received a reply from the company quoted below:

Dear EaseMyTrip patron,

Greetings from EaseMyTrip.com

No airline is offering full-refund for flight cancelled due to country lockdown. Instead most airlines are offering full-amount credit-shell (that can be used for future travel). However, if airlines has confirmed full-refund in writing, then you surely receive it. Our top priority is cancelling/rescheduling flights right now. We are yet to reconcile our accounts with airlines. Please give us 10-15 days to reconcile and process

We would be glad to help you. Please feel free to contact us in case of any other assistance.

Kind Regards

The company is not even interested in addressing the concern and is generic replies.

Replies