Complaint Details

Status	:	Closed
Complaint No	:	0116830/2020
Category	:	Consumer Goods
Date	:	07-05-2020
Subject Line	:	Faulty repair from Samsung service executives
Complainant	:	Hrishikesh Joshi
Address	:	Bedekar Sadan Mogul Lane Mahim
Complainee	:	Samsung india
Address	:

Complaint Details
Model number RT26FAJYASA/TL/2013. In Nov2019 the fridge got shutdown, so I called the helpline and executive visited and found out the Compressor had failed. He charges me ₹500 visitng charges and said he will get back when compressor is available. Since it is under 10years warranty, I got a new one within a week. But due to mal pratice and company policy, I am the one to pay ₹2000/- for the gas which had to be filled in. This time there was some other executive and While doing so he noticed a leakage in the top condensor coil under the freezer panel. He suggested that rather than changing the whole condensor, there is a better idea to seal it with another method using industrial glue. For which he took some ₹2000/- plus the ₹500/- visiting charges. Within a month there was some other problem, so I called the helpline again. This time first executive visited and notices that now the back panel of the freezer is faulty. He charged me ₹500/- visiting charges and suggested rather than buying from the company at an expensive rate, he will give me the same panel at Rs. 3000/-. So in the next few days he arranged for the panel and fitted and guaranteed that now no more will there be any problem and that I should contact him personally rather than the company helpline, so he gives me a better deal. It''s hardly been 2months now and again the fridge is giving problems, there is gas smell, no cooling and the food is getting spoilt. And the whole country is going through such a grave problem. I have trust issues with samsung and the service executives for being disloyal and not at all trustworthy in Providing genuine service. I no longer intend to spend on services, which doesn''t guarantee any durability unless the repairs are free of cost. Just want to bring to notice this wrong doing, which is highly unprofessional and totally wrong ethics towards customer, to take them for a ride. Hopefully you will look into such matter to maintain good company values. Regards. Hrishikesh Joshi

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